Account Management Support
efm, Australia
Job Description
At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia amp; NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.
As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition.
In the Account Manager Support role, you will support the Account Management team by maintaining the highest quality standards while interacting with the relevant branches and carriers. Your role will also involve supporting the complete end-to-end management of urgent freight movements and escalations for a marquee customer.
Requirements
• Supporting, managing, and closing of the day-to-day urgent freight escalations
• End to end management of all urgent freight movements, from collection through to delivery, with the customer kept up to date throughout the process.
• Building and maintaining the urgent freight carrier database
• Liaising with the customer and our vendors to provide end to end support for urgent freight in a timely manner
• Providing valuable insights into the movement of customer freight and potential issues to Major Account Managers to support the delivery of the best logistics experience
• Building strong relationships with escalation contacts at our vendors across Australia
• Provide quotes to customers for direct drives/next flight/hot shot movements
• Assisting Account Management and Customer Service with being the point of contact for urgent escalations
Experience Required
• Tertiary qualification or 2+ years’ experience in Customer Service
• Strong written and verbal communication, and problem-solving skills
• Sound computer knowledge including experience with Microsoft Office Suite
• Resilience, passion and ability to work at pace and under pressure
• A high level of motivation and energy with a strong focus on achieving outstanding customer experience results
Benefits
• Strong focus on regular and ongoing professional development training, enhancing skills and career progression
• A dynamic and empowering culture, where we challenge each other to do it better
• An opportunity to be part of an industry leader
• Competitive salary and bonus scheme
• Partner with a leading Australian charity, volunteering time to make a difference to the lives of children with cancer
• Comprehensive coverage of travel expenses and accommodation provided for annual efm events in Melbourne