Client Services Executive
Xe, Australia
Job Description
At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.
We are proud to be part of Euronet Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under their Money Transfer division, Xe and Ria Money Transfer have been brought together to help establish the third largest money transfer business in the world.
Our principles
- AMBITION - We dream big, try things out and always ask why not? and what if? We’re ambitious in our thinking and our delivery
- RESPONSIBILITY - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility
- COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community
What you’ll do:
- Connect amp; Achieve: You will guide and account manage our High Net Worth private customers from initial account opening and understanding of their requirements, through to deal execution and completing their money transfers
- Process Driven: You will adhere to standard processes and regulatory requirements ensuring your actions are in the customers best interests at all times.
- Drive Progress: You will nurture customer relationships to optimise repeat transactions, ensuring your pipeline and client base is managed efficiently. You will Monitor KPIs to optimise daily/monthly/quarterly/annual revenue targets and activity levels.
- Passion for Learning: You are a passionate learner, who proactively develops and grows your understanding of the currency market, staying one step ahead within the payment services industry.
- Enable Others: You will actively engage with your team in coaching and performance discussions, utilising these conversations to continuously improve your personal performance.
Requirements
Who you are:
- Data Driven: You are numerate and able to analyse and react to individual and team performance data, in order to optimise performance and revenue generation.
- Sales Focused: You have experience in a revenue generating/sales role, you excel working in a fast paced, target driven environment.
- Customer Obsession: Your ability to serve a customer is thorough and well thought out. Providing a great customer journey is what makes you tick.
- Good collaborator: Do you have the ability to work in a global team, sharing best practice and working collaboratively to raise the bar across the organisation
Benefits
- Competitive market-based salary
- Quarterly Discretionary Bonus
- Superannuation
- Healthcare
- 20 days annual leave increasing with each year of service (capped at 25 days
- Paid day off for your Birthday
- Discounted Euronet Employee Share Purchase Plan (ESPP)
- Plumm Mental Health and Wellbeing