Service Operator Team Leader
Journey Beyond, Australia
Job Description
About Us
The Ghan is one of Australia’s iconic train journeys, travelling through the heart of the Australian outback from Adelaide to Darwin. The Ghan stops twice per week in Darwin during our peak period, as such we have a team of people at the Darwin terminal ready to service the train when it arrives in our spirited outback town.
About the Role
Based at Darwin Terminal, the Service Operator Team Leader is responsible for ensuring the cleanliness of guest cabins, lounge and restaurant carriages on-train and public areas off-train. The role will provide support to the Service Operations team through coaching and training initiatives and work in partnership with the Terminal Manager. This is a guest facing role.
The key responsibilities include:
- Conduct daily briefings with the staff to keep them abreast of day-to-day requirements such as train turn-arounds, deep cleaning and areas requiring special attention
- Supervise the work environment as the teamwork in line with the desired instruction and systems that are in place
- Prepare cleaning schedules for the return of all carriage cabins, lounge and restaurant carriages from rolling stock operations, ensuring the team operating rhythm is planned and organised
- Monitor the quality of linen and record and report any identified issues for supplier resolution
- Report maintenance faults, damage to furniture and fittings in all areas of the train carriages and the terminal
- Experience with computers and reporting is also required.
What do we offer?
General discounts on Journey Beyond travel and experiences
Study Assistance Policy
Employee Referral Policy
Private Health discounts
Discounts on Journey Beyond merchandise
About You
You will have proven experience leading a small team in Housekeeping/Logistics or similar, with strong communication and organisational skills.
Apply today!