Implementation Consultant
Humanforce, Australia
Job Description
Who are we?
Humanforce provides the market leading, employee-centred, intelligent, and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise. Humanforce was founded in 2002 and has built strong foundations with our 2300-strong customer base and over 600,000 users across a wide range of industries, including aged care, childcare, hospitality, retail, local government and more. Today, we have offices across Australia, New Zealand, and the United Kingdom.
Our vision is to make work easier and life better by focusing on the needs and fulfilment of frontline workers, and the efficiency and optimisation of businesses. Humanforce solutions are designed to help clients drive engagement and productivity for their frontline workforce, with an intelligent, cloud-based platform for employers and managers, and a user-friendly mobile app, specifically designed for employees in their flow of work.
We are on a mission to deliver an exceptional employee experience for workforces by offering a compelling employee value proposition and great work effectiveness through connection, development and wellbeing while delivering intelligent manager automation to drive cost optimisation, increased productivity, and growth, and enhance compliance confidence for businesses as they adapt to evolving challenges and objectives.
Who you Are ?
As a Implementation Consultant at Humanforce, you will play a pivotal role in transforming the way our clients manage their workforce. Your primary responsibility will be to deliver exceptional implementation and consulting services to both new and existing customers. With a laser focus on Workforce Management, you will collaborate closely with our clients to understand their unique needs, configure our solutions to meet those needs, and ensure a seamless transition to our platform.
If you are a problem-solver, a strategic thinker, and have a passion for making a positive impact on businesses, we invite you to explore this exciting opportunity with Humanforce!
What you’ll do?
- Scope Implementation Projects: Define project goals, assess client needs, and create project plans.
- Train and Educate Clients: Conduct training sessions, provide resources, and offer ongoing guidance.
- Build and Configure Solutions: Customise Humanforce's WFM platform to meet client requirements.
- Test Implementations: Ensure functionality and integration through rigorous testing.
- Integrate Systems: Collaborate with IT teams to integrate Humanforce with client systems.
- Troubleshoot and Support: Address issues and provide ongoing technical support.
- Client Relationship Management: Build strong client relationships and gather feedback.
- Documentation and Reporting: Maintain documentation and generate progress reports.
What you’ll need?
- WFM / Payroll / HCM Experience: Demonstrated expertise in Workforce Management (WFM), Payroll, or Human Capital Management (HCM) systems.
- Complexity Enthusiast: Thrives in complex, dynamic work environments and excels in problem-solving.
- Excel Proficiency: Advanced skills in data analysis and manipulation in Microsoft Excel.
- API Knowledge: Practical experience with APIs, including integration and troubleshooting.
- Effective Communication: Strong communication and interpersonal skills for client interactions.
- Project Management: Familiarity with project management methodologies.
- Client-Centric: Customer-focused approach with dedication to client satisfaction.
- Team Player: Collaborative mindset and willingness to work with cross-functional teams.
- Continuous Learning: Commitment to staying updated on industry trends and technologies.
- Problem-Solving Attitude: Proactive problem solver with a growth mindset.
Our values
- We are bold
- We are all in
- We are customer obsessed
- We do what we say
- We are good humans
Our approach to flexibility
We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.
Benefits
- A flexible working environment
- The opportunity to be part of a fast-growing tech company
- A focus on development with access to LinkedIn Learning
- Paid parental leave and Quarterly Wellbeing Days
- Employee talent referral scheme (kn