Account Coordinator
Partale, Australia
Job Description
- Full Time Permanent position in located in Moore Park
- Join one of Australia's most trusted importers and wholesalers of bulk food products nationwide.
- We are a small yet efficient group with a national and international reach.
About Us
Since 2009, Impulse Trading has grown to become one of the most trusted importers and wholesalers of bulk food products nationwide. We strive to be at the forefront of emerging food trends and provide Australian businesses with access to some of the world's finest food products and ingredients. Our company boasts a strong team of specialists in procurement, sales, logistics, administration, and quality assurance. With a passion for supply chain management, we have forged robust relationships within the industry.
This stable network allows us to maintain a steady supply of products, including conventional and organic quinoa and quinoa-derived products, as well as cacao, chia, hemp, various rices, and whole grains. We possess the capability to deliver mixed pallets through to full container loads and can efficiently manage stock for just-in-time delivery.
Our business culture is goal-focused and team-oriented, where our success is intrinsically tied to the achievements of the team.
About the Opportunity
In this role, you will part of a collaborative and supportive sales team where you will provide daily administrative support for our National SalesManager and Sales Director. You'll also be responsible for nurturing and maintaining strongrelationships withina designated clientportfolio. From engaging with large food corporations to supporting small family-run businesses, you'll gain valuable experience understanding unique needs and creating pathways for success.You'll ensure client satisfaction and seamless order delivery. This is an excellent opportunity to collaborate with a diverse range of clients and contribute to the growth of our business.
Key Responsibilities:
- Collaborate closely with the Sales Director and National Sales Manager to develop and execute strategies to expand the customer base.
- Act as the primary contact for your assigned client portfolio, addressing inquiries, resolving issues, providing updates, and gathering feedback regularly.
- Ensure the timely and successful delivery of solutions according to customer needs and objectives and work collaboratively with internal technical resources where required.
- Educate customers on the features, benefits, and applications of our product.
- Maintain customer forecasts to ensure purchase plans are aligned with customer demand.
- Prepare scheduled reporting on account status.
- Identify opportunities to upsell and cross-sell products based on client needs and market trends.
- Collaborate closely with the Sales Director and sales team to develop and execute strategies to expand the customer base.
About You - Our Ideal Candidate
- We are a small business and team and therefore, every new colleague needs to fully embrace our values, purpose, culture and come with a proactive and hands-on mentality.
- Proven track record of minimum 2 years in administration or Sales support ideally within the bulk food products or a related industry.
- Excellent communication skills.
- Proficiency in CRM software and Microsoft Office suite.
- Self-motivated with a results-driven mindset.
- Ability to thrive in a fast-paced, dynamic environment.
- Strong problem-solving skills and a customer-focused approach.
How to Apply
If you are ready to take on an exciting challenge and have a passion for sales and relationship building, we want to hear from you. Apply now by submitting your resume and a cover letter detailing your relevant experience and explaining why you're the perfect fit for this role. Join us in shaping the future of our business!