Fraud Operations Officer
Entain, Australia
Job Description
Hello and Kia Ora!
Start your game
At Entain, as the customer is at the centre of what we do. The fraud team exists to prevent, detect and mitigate fraud and at-risk accounts in order to keep our customers and the wider community safe with fraud prevention. It’s never been more important for the customer to have trust in us to keep their account safe from the threat of fraud, which we do by proactively countering these threats. We also play an important part in meeting and exceeding our legal and regulatory requirements to ensure we can maintain our platforms for our customers.
Where and how you can work...
This role is based in Brisbane, Australia, (HQ). At Entain AUS amp; NZ, we value a flexible work environment and support a hybrid working model, allowing employees to spend two days a week at the office, ensuring work-life balance and individual preferences.
Your day-to-day...
- Assist with the review of daily reports to identify unusual transactions and accounts.
- Ensure fraud loss is minimised, or prevented where possible, by taking prompt and appropriate action, as determined by the individual case.
- Identify the perpetrator or the party responsible for the loss and implement the most appropriate course of action for the recovery of fraud.
- Maintain accurate, comprehensive, and timely records of all activities in line with Entain Group and regulatory expectations.
- Maintaining files, ensuring accurate and current records are kept at all times
- Performing data entry to assist with Fraud prevention initiatives.
What you’ll bring...
- Knowledge and experience in Fraud detection or in a similar Operations role.
- Effective time management skills the ability to prioritise and meet deadlines.
- Experience with chargebacks is desirable.
- Previous experience in submitting SMRs and completing Police requests will be highly regarded.
- Experience working in a highly regulated environment such as gambling or financial services.
- A willingness to learn; harnessed with a proactive personality and a good work ethic.
- Understanding of the Industry codes of practice and other relevant legislation including the AML/CTF Act, Privacy Act and Criminal Code.
- Be available to work a 5-day weekday roster, with the flexibility to work weekends when required.
Entain Lifestyle
- Embrace your need for a work-life balance through our 6 Weeks of Annual Leave.
- Celebrate the joy of starting a family with 12 weeks of paid parental leave.
- Indulge in a range of wellness benefits through our wellness calendar, including, heavily subsidized gym memberships and other paid-for services.
- Enjoy the convenience of a free onsite barista and a fully stocked fridge and pantry, ensuring breakfast and lunch are taken care of.
- A wealth of learning and development opportunities, empowering you to broaden your expertise and professional growth.
- Company-wide events designed to honour and celebrate the outstanding achievements of our exceptional team.
- We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to staff giveaways to sporting and racing events.
Who are we?
At Entain Australia amp; New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.
We have a host of leading brands under the Entain umbrella our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more.
We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.
As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for