Senior SOE Engineer
Datacom, Australia
Job Description
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
Our team
Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges, and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.
About the Role (your why)
The Endpoint Engineering team assists companies by supporting their environments day to day and recommending best practices to follow and implement. The team designs, builds, supports, and continuously improves end user solutions end to end, enabling our customers to transform their business and modernise their end user experience. You will problem-solve technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative. As a Senior SOE Engineer you will manage the day-to-day operations of the Customers endpoint systems with minimal direction and engage in project work when they arise. You will have a key focus on ensuring an exceptional customer experience to Datacom’s endpoint customer base.
We place a high degree of focus on developing our staff internally and offer financial incentives for engineers that certify in the technologies we use to support our customers.
** Please note to be successful in this role you would need to be an AU Citizen and have an active Baseline clearance **
What you will do
As a Senior SOE Engineer, you will be responsible, but not limited to:
- Strong technical knowledge of Microsoft Endpoint Configuration Manager including SCCM and Intune
- Strong technical knowledge of Active Directory Group Policy Management
- Strong Scripting ability (PowerShell, VBScript, Batch)
- Experience with Windows 10 task sequencing and end point configuration
- Experience with facilitating large and enterprise scale software deployments
- Maintenance, upgrades, and enhancements of environment wide configurations including user policies, device policies, security policies, firmware, drivers, and automation scripts through enterprise grade endpoint management platforms (Intune/SCCM)
- Experience with Packaging desktop applications and configure them for streamlined deployment
- Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues
- Operate in, and contribute to the winning culture of a high performing team
- Identify service improvements, efficiencies and/or cost reductions for Datacom customers
- Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release).
- Perform upgrades on applicable hardware and operating systems as required/requested
- Provide maintenance and enhancements of deployed desktop operating system images (physical and virtual)
- Assist with projects as required and act as the lead
- Minimum of 4+ years’ experience in SOE migrations, projects, and implementation
- Minimum 3+ years' experience in VMware Horizon and SCCM/MECM
- Provide continuous high-quality upkeep of supporting documentation such as Designs, As-Builts, How-tos, environment reporting, risk registers, tickets, and roadmap lifecycles
What you will bring
You will have 7 years’ IT industry experience, preferably within an IT managed service provider, with approximately 5 years’ experience in a similar Senior SOE Engineer role. You will possess exceptional knowledge of Windows 10, 11. Along with good working knowledge of networking and TCP/IP, AD, DHP, DNS, certificate services and Enterprise applications. You will have exceptional skills in endpoint management platforms, System Centre Configuration Manager, Intune, and Azure Virtual Desktop). You will bring exceptional troubleshooting, customer service, communication, and prioritisation skills; and will be comfortable and able to work autonomously with minimal supervision. You will be comfortable with rapid change and be available to travel to Datacom, customer sites and conferences when required.
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organi