Travel Sales Consultant
Journey Beyond, Australia
Job Description
Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.
ABOUT US:
Journey Beyond is a national business focused on bringing Australia’s most unique and iconic experiences to life. Our aim is to take guests beyond, to ignite their imagination and to transform the amazing into the breath-taking.
Our suite of iconic tourism brands stretches across Australia’s beautiful coastline and deep into the heart of our continent’s rich landscape. We own and operate Journey Beyond Rail Expeditions (The Ghan, Indian Pacific, Great Southern and The Overland), Rottnest Express, Cruise Whitsundays, Darwin Harbour Cruises, Sal Salis Ningaloo Reef, Outback Spirit, Melbourne Skydeck, Eureka 89, Journey Beyond Cruise Sydney and Horizontal Falls Seaplane Adventures.
Working as part of our Journey Beyond Group, you will play an integral role in supporting our business to share special places and shape lasting memories.
ABOUT THE ROLE:
We have exciting opportunities available for customer-focused and sales-driven individuals to join our Travel Centre team based in our Adelaide office or Perth office. This position offers the flexibility to work across a 7-day roster cycle as well as work-from-home options after passing probation.
Your primary responsibility will be to provide a full travel experience service that goes beyond our guests’ expectations.
What to expect:
- Initially, your time will be spent getting to know our team, learning about our amazing products, using our booking systems, and buddying up with one of our talented Travel Sales Consultants.
- You will offer exceptional customer service to assist our guests with their holiday of a lifetime through our various communication platforms including over the phone, via email or on webchat.
- Using your creativity and passion for the tourism industry, you will provide our guests with a suite of information relating to our products and offer personalised solutions and package options depending on our guests needs.
- You will be an expert in your field and a product ambassador, all while working towards and achieving your individual plus team KPI's.
As a Travel Sales Consultant, you are the start of our guests’ journey of a lifetime.
ABOUT YOU:
- Do you have a sound understanding of the tourism industry?
- Does talking about travel and new experiences excite you?
- Do you enjoy helping people plan the best holiday experience possible?
- Do you have great communication and interpersonal skills?
- Are you computer savvy and able to confidently learn new computer systems?
- Do you display exceptional attention to detail and the ability to problem-solve effectively?
- Can you work under pressure and manage a high-volume workload, while maintaining a consistent and high level of customer service?
- Experience in a similar role, as well as reservations system experience is also highly desirable.
If you answered yes to all the above, we want to hear from you!
THE PERKS:
- In-depth onboarding training program.
- The flexibility to work across a 7-day roster cycle.
- Work from home options after passing probation.
- Competitive salary and lucrative incentive programs.
- Company-wide discounts on travel and merchandise.
- Ongoing training and development opportunities to continuously learn and grow personally and professionally.
HOW TO APPLY:
Are you ready for your next opportunity within an exciting industry? The best of life’s experiences are shared. So, join us, and together, let's Journey Beyond.
Apply now!