Senior Technical Writer
Sinch, Australia
Job Description
Sinch ClickSend is a global cloud-based SaaS communications platform for businesses and developers that enables companies of all shapes and sizes to easily and cost effectively communicate with their customers and staff via multiple channels. Sinch ClickSend has SMS at its core and powers billions of messages annually but has expanded to become a true all-in-one multi-channel business communications platform offering SMS, MMS, RCS, Email, Voice, Fax and Post by dashboard, API or hundreds of integrations.
We’re a small team based in Perth, Western Australia, but we’re a global brand with offices in the US, UK and Philippines. We’re part of Sinch, one of the biggest cloud communications companies on the planet based in Stockholm, and have all the benefits of being part of a larger group but we retain our ‘start-up’ mentality. We maintain a spectacular work life balance and try to mix fun and music into our days.
We are looking for a Senior Documentation Specialist/ Technical Writer. You will be responsible for writing, maintaining, and publishing user-friendly documentation to support our Communications API and Design System. You will play a leading role in launching delightful developer experiences and empowering our teams with better documentation and processes.
Key responsibilities:
- Engaging with developers across multiple domains of expertise to gain a deep understanding of the Sinch ClickSend API and supporting products.
- Owning and managing our API documentation, to ensure that it follows a consistent, well-structured format and meets customer expectations.
- Writing user-friendly content that transforms complex, technical information into something accessible, engaging, and delightful.
- Providing code-snippets and on-page technical content for our developer portal.
- Advocating for our technical users and participating in customer-centric research.
- Assessing the state of our current technical content and developing innovative approaches for improvement, in-line with our strategic objectives.
- Aiding in the creation and maintenance of a company-wide design system.
- Collaborating with brand copywriters to ensure that all written content has a consistent and accessible tone-of-voice.
- Making critical decisions and establishing documentation strategies that ensure information is accurate, gathered efficiently, and available promptly.
- Facilitating technical training for internal teams about the API and related topics, ensuring that our teams can better meet customer needs.
- Supporting internal teams with better documentation tools, processes, and strategies.
The successful applicant will possess the following skills and attributes:
- Proven experience writing technical documentation for multiple audiences.
- Experience working with engineering teams to gather complex technical information and communicating this through written copy.
- Experience using APIs or writing content for API documentation.
- Experience writing documentation for digital design systems.
- Prior development experience in any front-end or back-end languages.
- Ability to present insights and data clearly and concisely.
- Excellent verbal and written communication skills.
- Excellent writing and grammatical skills.
- Sound organisational skills and attention to detail.
- Ability to self-manage, work independently, and meet deadlines.
We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.
Our values of Dream Big, Win together, Keep it simple and Make it happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.
We value our team by offering;
- Flexible hybrid working arrangement
- Generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
- Access to Reward+ program
- A day off for your birthday
- Wellness programs
- Coaching and career development support, including access to a range of online professional development courses
- Access to our Employee Assistance Program
- Global mobility policy
- Monthly fitness reimbursement
- Volunteer leave
- Work from home set up reimbursement
If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.