Operations Internship
FleetPartners, Australia
Job Description
· ASX 300 listed financial services organisation
· Flexible amp; hybrid working arrangements
· Sydney location
Do you want to:
· work in an organisation where 98% of all team members believe that their manager genuinely cares about their
well-being and feels valued?
· understand the strategic direction of your organisation and how your effort contributes to success?
· work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?
· work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?
· be recognised and rewarded for your performance?
· work for an organisation where ‘C-A-R-E’ are their values?
· have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment?
If so, then FleetPartners might be the place for you.
FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.
Who we’re looking for:
On a four-month rotational placement over a 12-month duration you will be provided experience within the following areas:
- Assist with ongoing projects and initiatives
- Handle administrative tasks relevant to each of the team you are placed in
- Participate in learning opportunities and training programs
- Collaborate with team members on various tasks
- Adhere to company policies and procedures
- Seek feedback for growth and improvement
What you’ll be doing:
Customer Experience
- Responsible for the management of a variety of customer queries concerning novated leasing and salary packaging.
- Be actively available to answer inbound calls and email queries from customers
- Manage and prioritise a combination of both inbound phone and email-based customer cases queries.
Maintenance
- Deliver outstanding customer service outcomes to all stakeholders
- Delivery of Maintenance Services as outlined in Maintenance policy/procedures
- Provide authorisation and management of repairs and maintenance to ensure the vehicle is returned to operational in the quickest and most cost-effective timeframe possible
Terminations
- Ensure accurate and timely completion of relevant responsibilities including:
- Manage all end of lease processes, including payouts, early terminations and natural termination of contracts for FleetPartners clients
- Collaborating with Team Members: you will be required to collaborate team members on various tasks and projects. This involves effective communication, teamwork, and the ability to contribute ideas and insights to group discussions
This is not an exhausted list of duties and therefore there may be other accountabilities required.
Requirements
- Ability to work collaboratively as part of a team, as well as working independently when required.
- Strong communication skills and stakeholder management
- Passion for people and engagement
- Ability to thrive in an ever changing, technology-based consulting environment.
- An Australian or New Zealand citizen, or an Australian permanent resident.
- Interest in FMO/ Automotive industry (Desirable)
Benefits
- 7 additional days of annual leave per year.
- 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
- a ‘Dress for your Day’ policy.
- flexible and hybrid working arrangements.
- Rewards programme, including a range of discounts from a variety of retailers
- an extensive range of other employee benefits.