Solution Consultant
Civica UK Ltd, Australia
Job Description
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central [federal] government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities
The role
The Solutions Consultant (SC) is a highly involved position that carries out various responsibilities related to client management, support for Civica Asset Team products, and the delivery of professional services. In this role, the SC focuses on nurturing relationships with existing clients, prioritizing their support needs, and driving the expansion of our product portfolio to achieve revenue targets.
They also offer professional services consultancy, including conducting group training sessions either on-site or through online tools. Furthermore, the SC actively participates in L1 Telephone/Desktop support for our current customer base.
Additionally, they contribute to the implementation of our products for new customers in the local and state government sectors, playing a vital role in facilitating a seamless onboarding experience. Lastly, the SC collaborates with other team members to ensure the successful completion of projects and the continuous enhancement of our products. This role will require frequent travel to customer sites.
We welcome your unique talents
Please apply for this role if it would make you excited to come to work every day.
Sorry if this sounds cheesy, but we really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list below, please still get in touch. We'd love to have a chat and see if you could be a great fit. (It’s also a fact that women and underrepresented groups tend to only apply when they check every box)
Requirements
About you
Our ideal candidate will comes with demonstrated knowledge of Maintenance or Asset Management. You’re a team player who is comfortable working autonomously and is comfortable engaging with customers and stakeholders of varying levels. Your strong commercial acumen and business sense will see you succeed in this role. Having knowledge or experience in Geographical Information Systems (GIS) and a background in training or previous involvement in a support desk position would be advantageous.
Benefits
Why you’ll love working with us
We know that when our people are happy, they will work better and have greater work satisfaction. We are an Australian Business Awards Employer of Choice and a UK Financial Times Diversity leader for the second year in 2021, rising 400 places and ranking 10th overall in the IT and software sector. We work with leading organisations such as the Tech Talent Charter and White Ribbon
So here at Civica, we look after you. Here’s what you can expect:
- Career opportunities we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business
- Flexible work we have the technology and tools to support you to work from that tropical paradise you’ve dreamed of or even if you just prefer to work from home and come into our offices now and then to catch up and socialise with colleagues
- We’re all different and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old
- Focus on learning there are heaps of opportunities to enable you to grow and be your best.
- Giving culture - we encourage you to give back with benefits such as our Donate a Day leave where you can volunteer for a charity of your choice
- Apply for this job - Become part of something special