Who are we?
Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.
As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first one bowl at a time.
Today, we are proud to share we’ve served almost 30 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.
Currently, we have a team of 200+ pet-obsessed and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.
To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.
Are you ready to shake things up and give pets the life they deserve? Come join our pack!
Our Mission
The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards prioritising treating symptoms instead of addressing the root cause. That’s where we come in.
At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.
We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.
Our mission is to double the average lifespan of dogs and cats by 2050.
The Team
Lyka is expanding, and we're in search of a stellar Senior Information Technology Associate to champion our pack's day-to-day IT needs at Lyka's Sydney HQ, while contributing to the development of an efficient internal IT infrastructure.
Who you are?
You're a fervent advocate for top-notch customer service, with a passion for empowering technology and ensuring a seamless end-user experience. Curiosity fuels your drive, and you thrive in a dynamic environment where no two days are the same. Embracing ambiguity is your forte.
Reporting to the Senior Information Technology Manager, you'll provide level 1 support to pack members at our Sydney HQ and remote locations. Additionally, you'll leverage your expertise to help establish a robust IT environment across the organisation, collaborating with teams to optimise IT utilisation and streamline processes for scalability.
What You'll Do:
Offer day-to-day technical support for our laptop fleet (MacOS and Windows) and office IT infrastructure, including security and networks.
Systems administration and support for platforms such as Okta, Office 365, Azure AD, InTune and GCP.
Cybersecurity incident response and remediation.
Assistance with IT support for Manufacturing and Supply Chain systems.
Manage and respond to helpdesk queries.
Provision and manage laptops for new and replacement devices.
Ensure compliance of all devices and accounts with policy and audit requirements.
Provide support for Teams rooms and Meeting tech (we use YeaLink).
Assist in building Okta workflows and other automations.
Uphold and embody Lyka's values and principles in the workplace.
Requirements
Bachelor's degree in Information Technology or a related field.
Experience with Cybersecurity incident response and remediation.
Proficient with technology aspect of our Manufacturing and Supply chain systems.
Experience building Okta workflows and other automations.
Industry or vendor certifications.
Exposure to or experience with scripting (Powershell/Python) would be advantageous.
Benefits