Guest Service Attendant
Journey Beyond, Australia
Job Description
About the business
Journey Beyond is focused on bringing Australia’s most unique and iconic experiences to life. We aim to take guests beyond, to ignite their imagination, and to transform the amazing into the breathtaking.
The Rail business is made up of Australia's iconic train journeys, The Ghan, Indian Pacific, Great Southern and The Overland. Rail Expeditions is part of the Journey Beyond Group, a dynamic experience-based tourism business focused on sharing the special places in which it operates and creating and shaping lasting memories for all of its guests.
About the role
An exciting opportunity exists for experienced, energetic and passionate hospitality professionals to join our Guest Service team creating memorable first and last impressions through high-quality service and experiences. We are seeking candidates with excellent interpersonal skills, who are passionate and proud of the service they deliver and consistently willing to go above and beyond for our guests.
Some of your tasks will include;
- Greeting guest upon arrival and assisting them with check-in and concierge services
- Service of guests in the main terminal, including food, beverage and guest inquiries
- Host and provide guest service at the Adelaide-based off-train experiences
- Operating the souvenir and merchandise area
- Housekeeping duties around the terminal
- Administrative duties and guest bookings support, including guest check-in
- Other duties as requested
This position will require long periods of your feet, using office equipment and some lifting duties will be required. Candidates with demonstrated experience delivering high-quality guest service in a front-of-house hospitality environment will be highly regarded. Barista experience is desirable. Successful candidates will require a current Responsible Service of Alcohol certificate.
The departure times of our journeys vary, and you will require flexibility with working hours, including weekends and public holidays.
This is your opportunity to be part of a business with a passionate focus on continuous improvement and high-quality customer service.
If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV.