We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent basis in Newcastle.
In this role, you will be an important member of the Customer Service team reporting directly to the Team Leader where you will provide phone and email customer service, sales and support.
The core responsibilities in this role include:
- Receiving inbound calls and email enquiries from commercial and domestic customers
- Proactively making outbound calls to our existing customers to promote our products and services
- Scheduling technicians' days
- Resolving customer queries quickly and accurately
- Scheduling appointments for residential customers
- Converting incoming enquiries into sales opportunities
- Liaising with your fellow colleagues
- Meeting call and internal sales targets
- Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.
Requirement -
- Experience working in customer service or call centre environments (essential)
- Demonstrated experience in phone sales and converting enquires into sales
- Capable of working with multiple database systems and email programs with experience in word and spread-sheet packages desirable
- Proficient with communicating verbally and electronically
- Able to work calmly under pressure while multi-tasking
- Proven problem-solving skills
- Ability to focus on delivering a 'wow' experience to customers
- Ability to work in a team environment to support fellow colleagues
- Professional, reliable and punctual.
- Accurately enter data into systems
- Planning/Route experience preferred but not essential
As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.
Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business-we employ some 36,000 colleagues across 66 countries - and offer a wide range of learning and development programmes for colleagues to enhance their skills.
Employee Testimonials -
"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."
Darran Gibson
Local Service Manager
The onboarding and training I’ve received has been amazing. At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.
Renay Fagan
Customer Service Consultant