Network Operations Specialist
Konica Minolta Business Solutions Australia, Australia
Job Description
Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. As a Workplace Gender Equality Agency Employee of Choice, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.
About the role
We are seeking an enthusiastic and driven Network Operations Specialist to join our Managed Services Provider Level 2 Team! Reporting to the Customer Technical Support Manager and working closely with other service team members, this role is responsible for providing Networking and Level 2 Service Desk Support to All Konica Minolta offices around Australia.
Requirements
- Provide technical support at the network level: WAN and LAN connectivity, routers, firewalls, remote management, and security.
- Provide IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
- Administer hosted and cloud solutions for customers (internal amp; external) using technologies that meet their requirements.
- Support disaster recovery solutions.
- Provide remote access solution implementation and support: VPN, Terminal Services.
- Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
- System documentation maintenance and review in ITSM Tool.
- Improve customer service, perception, and satisfaction.
Who are we looking for?
- Demonstrated experience in a similar role.
- CCNA/CCNP Certification or equivalent skillset
- Working knowledge of Fortinet networking
- Practical experience with remote support.
- Ability to translate complex technical concepts to non-technical audiences.
- High developed problem solving and on the spot troubleshooting.
- Office 365 experience.
- Ability to work autonomously and as part of a team.
- Excellent communication and partnering skills and ability to establish relationships and engage with stakeholders.
As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.
Benefits
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.
Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.
Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.
If you are require any adjustments/assistance during the recruitment process please reach out to
Join our Teamand thrive in anenvironmentbuilt on strongCollaboration,continuousLearningand personalGrowth.Everydayat Konica Minolta is anopportunitytoshareyourIdeas, influenceChangeand engage with colleagues fromdiverse backgrounds andexperiences.