Endpoint Engineering Team Leader
Datacom, Australia
Job Description
Our purpose
Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
Our team
This is an excellent leadership opportunity, joining a fantastic team of peers with potential to take your career to new heights! This role is challenging, interesting and integral to the service we provide to our clients via the Endpoint Engineering team. The Endpoint Engineering team is responsible for maintaining the Standard Operating Environment using both traditional and modern toolsets, application packaging and ensuring compliance across our customer environments.
About the Role
This role is available across our offices in Australia: Sydney, Canberra, Melbourne, Adelaide, Perth, Brisbane. As an Endpoint Engineering Team Leader, you will lead a team of Endpoint Engineers and application packagers to ensure best practice support methodology is applied and customer outcomes delivered driving high levels of customer satisfaction. Due to the nature of Federal Government clients, Australian Citizenship and NV1 is required as part of the process. After hours and weekend work may be required as well as onsite and remote work.
What you’ll do
As an Endpoint Engineering Team Leader, you will be responsible for, but not limited to, the following:
- Estimating, scheduling and ensuring that all resource planning requirements are sufficient to provide the required levels of availability and support.
- Managing performance and culture of a high-performance team
- Managing team workload and priorities to achieve SLAs
- Managing customer expectations by overseeing the support model.
- Providing technical mentoring and guidance to less experienced members of the team.
- Determining how to use resources to meet service level agreements and support objectives.
- Remedying complex problems and provide technical consultation in line with the established support model.
- Planning systems capabilities and resources to fulfil user requirements.
- Mentoring other engineers in the team to uplift skills.
- Monitoring performance system performance for all corporate platforms.
- Managing the Installation, testing and maintaining system hardware and software.
- Providing guidance and advice within the latitude of established company policies in order to meet schedules and resolve technical problems.
What you’ll bring
We are looking for someone with extensive IT industry experience and 3 years plus in an Endpoint Engineering management role. You are passionate about your work, proactive, client-focused and believes in customer service as a point of differentiation in a service offering. You can work both independently on competing priorities and as part of a team.
Culture and Benefits
Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours, professional development courses and other retail discounts to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
If you would like to know more and this sounds like you. Please apply online today!