IT HelpDesk Support Entry Level
The Missing Link, Australia
Job Description
About the Missing Link
The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT amp; Cloud, Cyber Security and Automation.
Today, The Missing Link is one of the most awarded IT companies in Australia - recognised mainly for our people and processes. With over 180+ staff and 25+ different countries represented in our business, we've cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business.
Our people are our difference, and we are always looking for amazing talent to join our team. If you're looking for a highly successful, inclusive and fast-growing workplace, we'd like to talk to you.
About the Role
Always wanted a career in the IT industry? This is the perfect opportunity for either a recent graduate or someone looking for a career change. This job is designed to teach you everything you need to know about IT support. No technical experience is required!
We offer personalised training and access to paid certification courses as part of our ongoing commitment to help you to develop your career. You will receive ongoing personal mentoring and coaching to help you achieve your goals
If you are an enthusiastic, eager to learn candidate with excellent communication skills, apply now to join our growing team.
What you will learn
- How to administer and manage software.
- How to create and remove user accounts
- How to build and deploy computers to meet client requirements.
- How to respond to clients' IT-related alerts and resolve their technical issues.
- How to triage and assign incoming tickets through our ticketing system.
- How to solve Fast Track tickets (common, well documented requests) for our clients.
- How to deliver exceptional customer service and technical support over phone and email.
- How to deliver IT support best practices (ITIL V4)
- personalised training plan including Vendor Certifications (Microsoft, SOPHOS, Mimecast etc.)
Requirements
- Excellent written, verbal, and non-verbal communications skills.
- Willingness to learn and collaborate in a team environment.
- Logical problem-solving skills.
- Good attention to detail.
- Engaging personally that reflects through your communication.
- Excellent phone manner under pressure.
- Good time management skills.
Desired (but not required)
- Previous customer service experience.
- Drivers licence and a car.
Benefits
A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities. Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:
- Supportive, collaborative and respectful environment
- Training / mentoring programs
- Regular fun social events
- Diverse range of employee benefits including paid volunteer days
- Great bonus structure
- Free breakfast, drinks and monthly lunches