Operations Engineer - Melbourne
Datacom, Australia
Job Description
Our Purpose
Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in whilst embodying a culture of trust and respect for employees and customers alike.
The Nuts and Bolts
We are a New Zealand company who employ over 6500 people across our offices in NZ, Australia and Asia and we generate an annual revenue of over$1.48 billion,making usone of Australasia’s largest professional IT service companies. We have renowned expertise in operating data centres and in providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant and notable clients so to meet their needs,and in turn our employees’, we place great value in thehiring, developing and promotion of the very best available talent. Everyone’s unique contribution is recognised and lauded whilst training and development is specificallytailored to suit each individual’sneeds!
Why You Want to Join Us Our Team and Culture,Benefits, Career Growth and Flexibility
We are local at heart, yet world-class in capability. We’ve managed to maintain our local family feel whilst expanding globally, and in the regions we continue to grow and actively support local workforces and their families and are focused on facilitating an environment that encourages our employees to strive to imagine what’s possible, challenge the status quo and put forward fresh, diverse thinking. For our employees, this results in such fantastic perks as:
- SALARY -A competitive salary package with annual performance reviews with the goal of taking care of and retaining the best talent.
- BENEFITS We have amazing benefits such as our Employee Assistance program 'DataCare', discounts at Bupa, SpecSavers, Samsung, Flight Centre, Snap Fitness and Working from Home purchases, we provide a new work phone with work phone plan included or you can port your current number if you likealong with other great financial and Superannuation packages and access to online training portals to help you gain any industry certificates that you might want and we even cover the examination costs if you pass!
- DEVELOPMENT Due to our strong focus and dedication towards employee development, we have the aforementioned in-house training plus our meticulous ‘career framework’, which helps plot a specific route to the next stages of your career.
- OPPORTUNITIES -Having a large scale, globally respected IT organisation on your resume will do wonders for your prospects, and with a 6500 strong workforce, there are many long-term opportunities to progress within. ‘Kick start your career’ is an often-used phrase but for a career in I.T., with regards to Datacom it really does apply!
- FLEXIBILITY -A supportive and flexible working environment in up-to-date modern workplaces with a 37.5 hour working week and scope for remote or hybrid working.
About the Role, and Why it is a GREAT Step for You!
Datacom operations are seeking an Operations Centre Engineer whose role is to monitor systems including Windows, UNIX, Database, Cloud and backups in real-time on a 24x7x365 rotational basis and able to troubleshoot/triage/resolve events or escalating to specialist’s teams for resolution. You will receive a standby allowance for when offshift and when called in to cover, all hours are considered overtime. There is a shift allowance of 12.5% on all working hours too so that standard pay is as uniform as possible, regardless of if you are day or night shift.
It is essentially just above an entry-level role, so don't let the title scare you off! We do still need people with IT experience - the role is perfect for those who have done service desk or desktop engineering work - but note that this is still an associate level position. It is seen as a transitionary role and a great stepping stone to get into higher level IT roles, as has happened with many of our staff since the teams' inception 4 years ago. After working in this role, you should be able to handle the business critical tasks and changes while you have time to focus on any certifications you are interested in. You can really showcase your skills ihere and be involved with the technologies that you want to be involved with, initially at a lower level but you can steadily increase your utilisation of other, higher technologies as you grow and develop.
What You Will Do
- Accepting, prioritising and managing Incidents and Requests.
- Real-time monitoring of all infrastructure for availability, capacity and performance monitoring and Reportin