Social Community Customer Service Representative
White Fox Boutique, Australia

White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.

Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.

Due to rapid growth we are adding 2 new roles to our Customer Service Team which will primarily be responsible for communicating with our customers via our numerous social media platforms.

Main Responsibilities

• Communicating with customers amp; ensuring customer satisfaction through social platforms on comments and DMs and via emails amp; live-chat
• Handle customer queries professionally, provide knowledge amp; solutions and follow up as required
• Ensuring customer profiles amp; communication is documented

• Provide backup and support to other Customer Service team members as/when requested

Requirements

• Experience working in a customer service role
• Strong organisational skills, ability to multitask and show initiative
• Comprehensive computer skills with an iMac
• Strong attention to detail
• Knowledge of social media platforms, primarily Instagram amp; TikTok
• Flexibility to work a rotating roster and extra hours when required

Benefits

• Generous monthly clothing allowance + ongoing discounts
• Fun events throughout the year
• Exciting career opportunities
• Onsite gym, weekly pilates onsite
• Kitchen stocked with goodies including fresh fruit and coffee

Job Rewards and Benefits