General Manager - APAC
Dext, Australia
Job Description
Who we are, what we do amp; why we do it
We are Dext, the market leader in accounting amp; bookkeeping automation software, trusted by over 1 million Small and Medium Businesses (SMBs) worldwide. We serve accountants, bookkeepers and SMBs (through their accountants or increasingly directly via e-commerce). We do this by building smart, scaleable day-to-day accounting solutions with an exceptional user experience that enhances the financial data workflow processes of accountants, bookkeepers, and businesses worldwide.
We believe that time is the greatest commodity a business can have, and no one should have to spend it doing manual data collection, manipulation, and error-spotting.
The role - what you’ll do
We are seeking a new General Manager to lead our APAC region, which includes the direct leadership of the sales function. Reporting to our CRO, Glen Foster (https://www.linkedin.com/in/glenfoster1/ ) who is based in London, you'll provide leadership and direction for the APAC organisation, including setting goals, inspiring and motivating staff, and promoting a positive and productive work culture.
The new GM will represent Dext externally as the Country Leader for APAC, building relationships with key stakeholders in the market. The role will involve identifying and pursuing new business opportunities, including market research and analysis, partnership development, and new product or service offerings.
Finally, the new GM will be expected to be an expert in local market conditions and needs, and ensure other functions (esp. Marketing Product, CS) understand those needs, and hold them accountable for delivering to them.
Key Responsibilities
- Increase revenue in the region through effective sales and marketing strategies, identifying new market opportunities, and expanding the customer base.
- Improve the region's profitability by reducing costs, increasing productivity, and maximising revenue
- meeting the needs of the customers and delivering value to them.
- Improve staff retention and create a positive work culture.
Success Measures
- Revenue and active client growth
- eNPS
- Maintaining a strong magic number
- GRR/NRR
About you - what we are looking for
Critical competencies:
- Leadership: must have strong leadership skills to provide direction and guidance to their team and to create a positive work culture.
- Strategic thinking: must be able to think strategically and develop plans to achieve the organization's long-term goals.
- Financial management: should have strong financial management skills, including budgeting, forecasting, and financial analysis.
- Decision-making: must be able to make tough decisions quickly, based on data and analysis, often with limited information.
- Communication: should have strong communication skills, including the ability to communicate effectively with C level/Board, senior management, employees, customers, investors, and other stakeholders.
- Negotiation:should be able to negotiate effectively with suppliers, partners, and other stakeholders to achieve the best outcomes for the organisation.
- Problem-solving: must be able to identify problems and develop effective solutions, often under pressure and with limited resources and data.
- Innovation:should be able to foster a culture of innovation within the organisation, encouraging employees to generate new ideas and approaches.
Experience
- 10+ years' sales experience; with commercial acumen with proven ability to identify, qualify, pitch, negotiate and close new business opportunities within a monthly sales cycle
- 5+ years running a business or remote region with GTM capabilities to define the strategy to deliver against the business needs and targets.
- Business strategy: needs to understand how to develop and implement effective business strategies to achieve organisational goals.
- Financial management: needs to have a solid understanding of finance and accounting principles, including financial analysis, budgeting, and forecasting.
- Marketing and sales:needs to be knowledgeable about marketing and sales strategies, including market research, brand management, and sales techniques.
- Project management: should have strong project management skills, including the ability to plan, execute, and manage multiple complex projects.
- Operational management: need to be able to manage the day-to-day operations of the organisation, ensuring that everything runs smoothly and efficiently.
Behaviours
- Committed to collaborative working practices. Experience working across functions and geographi