Service Desk Agent - North Sydney
Datacom, Australia
Job Description
Your Future at Datacom
At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.
Have a qualification in IT and looking for your entry to the industry? We promise to provide you with a supportive environment while learning the key foundations in our Service Desk team and all we need from you is passion and enthusiasm!
Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career!
About the Role
Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.
As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests.
We’re looking for:
Someone who wants to be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.
In our successful candidates we are looking for:
- Self-starters who are motivated to kick-start their careers in technology
- Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers)
- Customer-centric superstars we pride ourselves on delivering our best work to our customers
- Awesome problem-solvers who have fresh ideas and are willing to give anything a go.
Hours
The operational hours for the Service Desk are Monday to Sunday 8am to 6pm, to be successful for a Full-Time role you will need to have full availability to work across these hours on a rotating roster.
What you'll bring
Problem solving and delivering quality customer service is your forte, and you’re looking for a role that challenges you to think on your feet. You’re comfortable working with customers over the phone and have strong, clear communication skills; both written and verbal.
This role is a true jump onto an IT career ladder, so apply now and tell us why you are the right person to join our team!
Due to clearance requirements Australian Citizenship or Perm Resident (and/or NZ Citizen) and ability to pass national police check is essential.
About Datacom
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
We have over 6,500 people across our global offices and generate an annual revenue of over AU $1.48 billion annually. This makes us one of Australasia's largest professional IT services companies. We are committed to hiring, developing and promoting diverse talent.
Datacom has extensive expertise in the operation of contact centres, data centres, engineering and application management, as well as payroll and customer service design and operations.
Founded in 1965, we have a successful trading history of consistent growth, profitability and a track record of delivering innovative, cost effective technology solutions.
We are local at heart, yet world-class in capability.