Strategic Design Lead
Today, Australia
Job Description
We’re looking for a resourceful, thoughtful and creative human to lead strategy, service and innovation projects for the benefit of people and planet.
We are mostly based in Yálla-birr-ang (Collingwood, Melbourne) and we welcome applications from all lands and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and lesbian, gay, bisexual, transgender and intersex (LGBTIQA+) people.
About Today
We are Australia’s most awarded social impact agency.
We use design and technology to make change happen, at pace and at scale. In the last 12 months, we’ve designed and built Australia’s first online family violence intervention order, established a new approach to co-design for the Victorian mental health sector, built a peer-to-peer product that helps people learn Auslan, and launched a campaign to shift mainstream perceptions of climate changeplus many more.
Our practice is built on strong foundations of human-centred design and digital making. There are 50 of us, based mostly in Naarm (Melbourne), working across strategy, research, design, content, delivery and a wonderful support team.
You’ll experience a welcoming environment filled with smart, fun and caring people from a wide variety of backgrounds and disciplines, who are passionate about creativity, making change, and learning from each other.
Requirements
We’re looking for an experienced strategic design or service design lead, with a solid (8+ years) experience. You’ll be part of a strategic design team that has diverse skills across service design, digital strategy and innovation, with a well-developed research practice and a strong focus on co-design.
You’ll be experienced with:
- Service, product and business design
- Facilitation
- Co-design
- Human-centred design
- Systems thinking
- Experimentation and hypotheses-led approaches
- Change management
- Bringing clarity to ambiguity
- Aligning and navigating stakeholders and partnerships
- Coaching and mentoring
You will also demonstrate:
- Passion for delivering work that makes social and environmental impact
- Experience with managing multiple, complex projects, with constraints of budget and time
- An ability to thrive in a collaborative, creative team environment
- You treat others with kindness, empathy and respect
- You are optimistic and bring humour, lightness and play into your work
- You approach every moment thinking ‘how can I help?’
- You know your strengths and can support others to grow their skills in these areas
What you’ll be doing:
- Conducting research and gathering inspiration from interesting places
- Leading multidisciplinary teams on projects big and small, from early discovery to implementation
- Collaboratively developing ideas for business models, services and products
- Proposing improvements to organisations with big ambitions for impact
- Giving form to ideas through wireframes, prototypes or service scenarios
- Facilitating workshops and other collaborative experiences with clients, stakeholders and people with lived experience
- Effectively communicating ideas using a variety of techniques, including storytelling, user journeys, system maps, and service blueprints
- Building cases for change based on robust data and best practices
- Supporting business development and client engagement
- Coaching and supporting others in the team
- Taking an active interest in the design discipline and regularly sharing the subject with the broader team and community
Benefits
Working at Today
We work on work with purpose. Our projects see us finding solutions to big, complex challenges around climate, care and communities.
Above all else we strive to protect our team’s capacity for resilience and their general wellbeing. This goes beyond our dog-friendly workplace and regular pub lunches as a team.
- We offer a compelling career framework and learning budget to support your growth
- Today is a truly flexible workplace, making space and valuing the other important parts of your life, including generous parental leave and your birthday off
- You are actively empowered to help shape the business, the work we do and the impact we create
- You will work in close-knit, multi-disciplinary, self-managed project teams that make interesting, beautiful things that positively impact the community
- Everyone is equally talented and trusts each other to experiment and suggest new ways to crack client problems
- We aspire to crea