Quality Compliance Manager
Koala, Australia
Job Description
Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.
Why we have this role @ Koala
The quality and safety of products we sell to our customers are core to delivering a great experience at Koala within all countries that we currently operate in.This is a high paced and varied role playing an integral part in leading the Quality Team in all quality and compliance aspects; ultimately ensuring our manufacturing partners, products, and marketing claims align with our goals, commitments and values.This position will also be responsible to report key trends, insights and actions into key stakeholders within the business.
Requirements
What is key to the success of this role @ Koala?
Based on Koala values, lead and develop people in the best way, delivery business result. (leadership)
Able to work independently or as part of a team with setting amp; follow up goals and priorities (organisation and prioritisation skills)
Deeply understand on quality matters’ contribution and impact to business, customers and suppliers. (Business mindset)
Able to engage with all types of internal stakeholders and explain complex issues or requirements in a clear and easy to understand manner (communication skills)
Where necessarily, influence outcomes / decisions by working collaboratory with various stakeholders to ensure a win-win outcome (communication skills)
Working to tight deadlines with a high degree of accuracy and attention to detail (accuracy and detail skills)
Able to produce and present reports, training and insights based on on various data sets (analytical and interpretation skills)
Champion the importance of product safety and quality throughout the business (leadership skills).
What are the key deliverables for this role?
Product Compliance (New Product Development)
Set way of working for product compliance during new product development phase.
Ensure that all new products launched by Koala are safe and fit for purpose. This includes the regular review / updating of any specific Product Development Guidelines, ensuring the appropriate market regulatory requirements are also considered.
Work closely with external labs and third party to secure the legal requirements for different markets, has been clear and executed well.
Work closely with different authorities, to get latest information on any legal requirement updates, and understand how to implement updates into business.
Set up the testing plan both on time and resources-wise yearly, and follow-up status.
Quality Control (Existing Products)
Set quality performance KPI for overall business, different categories and suppliers.
Undertake regular reviews of existing products in range to determine the root causes of warranties and returns. Based on these reviews, put in place corrective actions with factories to reduce manufacturing faults and defects.
Regularly review products against any current quality and regulatory compliance requirements to ensure they continue to be safe, fit for use and compliant to regulatory requirements in all markets we operate in. This includes ongoing testing of products and materials where required.
Collaborate with various stakeholders within the business to draw insights that are driven by warranties and returns data, customer insights (formal) and customer service feedback to provide recommendations on further improvements that could be made to products (either current or future) and champion the continual improvement of existing products within the range.
Working closely with our factory partners, lodge regular credit claims based on the specific requirements of the Supplier and Warranty agreements. Report back to the finance team on all credit claims successfully lodged.
Together with team, Investigate consumer complaints, quality failures and areas of further improvement, and work closely with the Quality team and other internal / external stakeholders to achieve positive outcomes.
Escalate any serious injuries or illnesses caused by products to the Director, Quality amp; Compliance manager to ensure these are appropriately handled by the business.
Ideal background
Minimum 5 years Formal tertiary qualifications in QA/QC or relevant industry experience.
Experience with furniture, home furnishings or FMCG environment is preferred, but not limited.
People leadership experience is required.
Demonstrable experience in method validation is required