Operations Coordinator
Konica Minolta Business Solutions Australia, Australia
Job Description
Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and 3D printing, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.
About the role
We are seeking an enthusiastic Operations Coordinator to join our Operations team! Reporting to the Customer Success Manager Operations, this role is responsible for coordinating deliveries of multi-functional devices and printers. Working closely with our logistics partners, account managers, supply chain and service teams, this role will ensure that customer expectations can be met in the timeframe provided, contributing to the overall customer experience and satisfaction.
Requirements
- Efficiently plan, schedule, and coordinate deliveries to meet customer requirements.
- Verify product availability and coordinate with the inventory team to maintain accurate stock levels.
- Provide timely updates to customers and sales team regarding delivery status and any potential delays.
- Provide exceptional customer service by addressing inquiries, resolving problems, and ensuring overall customer satisfaction.
- Maintain accurate SAP details of deliveries, including customer notes on order, delivery confirmations, and customer feedback.
- Collaborate with the national warehouse, state workshop, logistics, and service teams to streamline delivery processes.
- Actively participate in process improvement initiatives to enhance delivery efficiency and effectiveness.
Who are we looking for?
- Previous experience in logistics, delivery coordination, or a related field.
- Strong organisational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Proficient in using delivery tracking systems and related software.
- Detail-oriented with a focus on accuracy and quality.
- Ability to adapt to a fast-paced and dynamic work environment.
As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.
Benefits
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.
Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.
Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.
If you are require any adjustments/assistance during the recruitment process please reach out to
Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.