Student Advisor
Online Education Services, Australia
Job Description
About OES
Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in the digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.
Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships.
When you work at OES, you’re empowered to impact.
The Opportunity
Day-to-day the Student Advisor is the first point of contact for students via phone, email and web chatter, dealing with a range of queries or issues. These include general academic advice, emotional support, technical assistance as well as enquiries relating to courses and University processes. In addition, this role provides end to end administrative support throughout the student journey, right from enrolment through to graduation.
Reporting to the Team Leader, the Student Advisor will join a team of authentic, passionate people that all want you to be the best that you can be. This isn’t just a job, it’s a true career where you’ll be making a tangible difference in people’s lives.
About You
To be successful in this role, we are looking for someone with the following:
- An authentic person with a story to tell we believe life experiences add to our ability to work things out, make good decisions and ultimately help our students
- Previous experience in a support role providing excellent support to end user customers (we’re open here, tell us who you’ve supported throughout your career so far)
- A minimum Bachelor level degree (must have completed)
- Obviously, it goes without saying you’ll have great communication and people skills
- A solution focused approach with a pro-active attitude to supporting your customers
- You’ll love being part of a team and contributing to it’s success
- Availability for different shift patterns (see below)
This is a full-time role and you must be available to work shifts. An example of a shift pattern is below
Week 1: 9-5
Week 2: 1-9
Week 3: 9-5
Week 4: 8-4
Week 5: 9-5 with weekend. RDO on either side.
Week 6: 10-6
What’s in it for you?
Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis and Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.
If this role is of interest, please apply now with your updated CV.
Benefits
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