Solution Engineer
Birdeye, Australia
Job Description
Why Birdeye?
There’s been a fundamental shift in how we buy and sell. Once, business began with anintroduction and ended in a transaction. Then came subscriptions and recurring relationships. Now we live in an Experience Economy, where customers are everything.
The world of Customer Experience (CX) is exploding and BirdEye is democratizing access to it. We bring omnichannel CX to businesses from main street to the Fortune 500. We’re on a mission to empower businesses to meet, convert, and thrive with their customers.
We do it for the customers who need the best, the business innovators bringing it to them, and the global team here building it all. With BirdEye, companies can put customers at the core of every business decision, turning feedback into insights, insights into action, and customer happiness into revenue. Founded in 2012, BirdEye is headquartered in Silicon Valley.
In 2019, BirdEye was ranked #1 in Online Reputation Management and #60 in the 100 Best Software Companies in the world by G2 Crowd. BirdEye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab.
To learn more, please visit: https://birdeye.com
What You’ll Do:
Birdeye’s team is growing! Birdeye, a next-generation reputation management platform that reimagines how customer feedback is used to acquire and retain connected customers, is looking for a rockstar Solution Engineer. If you possess the right energy, competitive spirit, personal drive and the will to win, this is an opportunity that you cannot afford to miss.
The Solution Engineer’s primary responsibility is to partner with the Sales Team to uncover and understand customer requirements and propose solutions using Birdeye’s reputation management platform. Daily activities include hosting product
demonstrations for potential Birdeye customers, understanding customer requirements, demonstrating Birdeye as a solution for customer needs, collaborating on product development, and articulating customer solutions to the Customer Success team when prospects become customers. Here is what you will do:
- Be a key and active participant in client demos and presentations for upmarket and channel partner deals.
- Articulate Birdeye’s technology and product updates to prospective customers to fit their business model
- Manage the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and advocate for Birdeye products and services
- Work interdepartmentally with product, implementation and sales to craft product value propositions
- Develop a basic understanding of the competitive market landscape and identify key areas of competitive difference in assigned areas
- Answer technical questions from clients regarding Birdeye technology, features and solutions
- Establish and maintain strong relationships throughout the sales cycle with prospects
- Prepare proposals/presentations for customer meetings, as needed
- Demonstrate Birdeye’s products and services to prospects on site, remotely via webinar sessions, as needed
Responsibilities
- Be a key and active participant in client demos and presentations for upmarket and channel partner deals.
- Articulate Birdeye’s technology and product updates to prospective customers to fit their business model
- Manage the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and advocate for Birdeye products and services
- Work interdepartmentally with product, implementation and sales to craft product value propositions
- Develop a basic understanding of the competitive market landscape and identify key areas of competitive difference in assigned areas
- Answer technical questions from clients regarding Birdeye technology, features and solutions
- Establish and maintain strong relationships throughout the sales cycle with prospects
- Prepare proposals/presentations for customer meetings, as needed
- Demonstrate Birdeye’s products and services to prospects on site, remotely via webinar sessions, as needed
Requirements
- 3+ experience in solution engineer role and 7+ years of experience
- Proficient using a SaaS solution for online demonstrations
- Previous industry experience with API’s
- Technical appetite to become a Birdeye expert
- SaaS technology background
- Strong understanding of sales, marketing and SaaS solution selling
- Experience in leading product demonstrations and online sales meetings
- Excellent communication skills required
- Ability to quickly understand customer needs and communicate a solution
- Demonstrated ability to work