General Manager, Touring Operations
Journey Beyond, Australia
Job Description
As the General Manager, Touring Operations, you will ensure the successful delivery of our Outback Spirit touring program that operates throughout Australia.
About Us
Proudly part of the Hornblower Group, Journey Beyond is a national business focused on bringing Australia’s most unique and iconic experiences to life. Our aim is to take guests beyond, to ignite their imagination and to transform the amazing into the breath-taking.
Our suite of iconic tourism brands stretches across Australia’s beautiful coastline and deep into the heart of our continent’s rich landscape. We own and operate Journey Beyond Rail Expeditions (The Ghan, Indian Pacific, Great Southern and The Overland), Rottnest Express, Cruise Whitsundays, Darwin Harbour Cruises, Sal Salis Ningaloo Reef, Outback Spirit, Melbourne Skydeck, Eureka 89, Journey Beyond Cruise Sydney and Horizontal Falls Seaplane Adventures.
Outback Spirit Tours offers a range of unique adventure tours, desert safaris and luxury short stays across our beautiful country. Our adventures capture the very essence of Australia, from the rugged red cliffs of the Kimberley to the unspoiled natural wonder of Tasmania, we bring iconic experiences to life. We operate 10 lodges in some of the most remote, inaccessible and beautiful locations. Our team of guides, drivers, camp and operations staff are passionate about the outdoors and take pride in bringing our guests on the adventure of a lifetime.
About the Role
You will report to the Executive General Manager and be responsible for strategic leadership and overseeing the day-to-day delivery of the Outback Spirit touring program. You will be responsible for leading the operations team to deliver exceptional experiences to our guests across various tour offerings.
The key responsibilities of this role include, but are not limited to:
- Developing and implementing strategic plans to drive growth and profitability of the Touring Operations.
- Overseeing the planning and execution of all touring operations, ensuring safety, quality, and guest satisfaction.
- Managing and developing relationships with key partners, suppliers, and stakeholders.
- Leading and mentoring the operations team, fostering a collaborative and high-performance culture.
- Monitoring and managing financial performance, including budgeting and forecasting.
- Identifying opportunities for innovation and improvement in systems, processes, and guest experiences.
- Achievement and proactive management of the Net Promotor Scores (NPS).
- Contribute to the development of new products and experiences.
- Manage the effective maintenance, performance, and productivity of the asset base.
This position is based in the Albury office with travel required to regional and remote areas to visit touring staff and suppliers and conduct on-tour quality control.
Requirements
There will be a strong emphasis on continuous improvement to ensure and maintain the highest quality and distinctive Outback Spirit service, fostering an engaged, skilled and motivated team. The role calls for a strategic thinker with strong analytical skills.
The ideal candidate for this role will possess:
- A minimum of 10 years of experience in tourism or hospitality, with at least 5 years in a senior leadership role.
- Experience in managing and leading a multifaceted national touring operation and managing complex operational challenges.
- Excellent strategic thinking and business planning skills.
- Strong leadership capabilities, with the ability to inspire and motivate a diverse team.
- Exceptional communication and relationship-building skills.
- A customer-centric mindset and a passion for creating unforgettable travel experiences.
- Strong financial acumen and the ability to manage budgets and drive profitability.
- An understanding of the Australian tourism industry and market trends.
- A passion for and demonstrated experience in the delivery of great customer service.
Benefits
- An attractive salary
- The amazing opportunity to work in a dynamic, growing tourism business.
- Generous discounts on Journey Beyond travel and experiences.
- Discount on Journey Beyond merchandise.
- Study Assistance to prepare you for expanded career growth opportunities.
- Generous discounts with key suppliers such as Qantas Club amp; Appelles product.
- Exclusive private health partnership with MediBank.
- Access to leading Employee Assistance Program (EAP) providers.
If you have a passion to travel and a love for sharing unique and iconic experiences through the delivery of an exceptional product, we would like to hear from you.
Apply now!