Reefsleep Host
Journey Beyond, Australia
Job Description
THE JOURNEY BEYOND GROUP
Our suite of iconic tourism brands stretches across Australia’s beautiful coastline and deep into the heart of our continent’s rich landscape. We own and operate Journey Beyond Rail Expeditions (The Ghan, Indian Pacific, Great Southern and The Overland), Rottnest Express, Cruise Whitsundays, Darwin Harbour Cruises, Sal Salis Ningaloo Reef, Outback Spirit, Melbourne Skydeck, Eureka 89, Journey Beyond Cruise Sydney and Horizontal Falls Seaplane Adventures.
THE LOCAL BUSINESS
Cruise Whitsundays is an award winning, innovative, and experienced maritime operator, based in Airlie Beach. Our experiences include day and overnight tours throughout the Whitsundays, as well as resort connection services. We are proud to offer Australia’s first underwater accommodation, Reefsuites, on The Great Barrier Reef and exclusive Reefsleep experience at Reefworld moored offshore at Hardy Reef, 40 nautical miles from Airlie Beach.
THE OPPORTUNITY
We are currently seeking a motivated and experienced Hospitality amp; Housekeeping superstar to join the team as a Reefsleep Host in a permanent full timecapacity. Based at Reefworld, our permanently moored Pontoon located on the Outer Great Barrier Reef, 39 nautical miles off shore. This position sees you working a lifestyle roster of 8 days on and 6 days off. During your days on you will be required to work away from home, shared accommodation and meals provided whilst on-duty at the Reefworld Pontoon.
Our Reefsleep Hosts are an integral component of the one-of-a-kind overnight Reefstay experience on the Great Barrier Reef. Your primary goal is to create amazing experiences for our Reefsleep and Reefsuite guests.
- Expand your hospitality repertoire to include Australia’s first underwater accommodation!
- Tired of the hum drum hustle and bustle of fast turnover of tables and no opportunity to get to know your guests or tailor your service for amazing guest experiences?
- Want to look out your ‘office’ window and see the ever-changing beauty of the Great Barrier Reef?
What will you be doing?
Your primary job is ensure each and every guest has an experience of a lifetime. Together you will share special places and create lasting memories. Your days might include:
- Concierge service, hosting guests during their Reefworld experience including luggage handling
- Housekeeping of Reefbeds and Reefsuites
- Ensure Reefworld is in a clean, tidy and presentable condition for all day and overnight guests
- Adherence to daily schedule, operational procedures and WHS requirements
- Barista and fine dining food amp; beverage services
- Assistance in making special occasions and events as special as possible
- Contribute to a positive team culture working collaboratively in a small environment
About You
As the ideal candidate you are passionate and proud of the food and service that you deliver and are willing to go above and beyond for guests, creating ongoing memorable and unique guest experiences. Who you are is important to us we want you to be yourself, genuine, personable and be able to demonstrate your hospitality skills to the highest standards.
To be successful in this role, you will have/be:
- Minimum 1 year of experience in the hospitality amp; tourism industry
- Hands on experience as a Barista utilising a commercial coffee machine
- Experience in fine dining and housekeeping (highly desirable)
- Experience in guest accommodation or rooms division management (highly desirable)
- High level of interpersonal and communication skills with excellent relationship management
- Creative problem solver with strong adaptability
- Reliable, self-motivated and proactive
- High attention to detail and high standard of delivery
- Ability to work collaboratively within a small team environment
Requirements
- QLD Responsible Service of Alcohol;
- QLD Working with Children's Check (Blue Card);
- HLTAID011 Provide First Aid;
- HLTAID015 Provide Cardiopulmonary Resuscitation and Apply Basic Oxygen;
- Elements of Shipboard Safety Certificate (or willing to obtain).
Benefits
- WHV 6 Month Work Limitation Exemption;
- Generous Travel discounts;
- 50% off at the Cruise Café amp; Bar;
- 50% off Bar onboard Vessels;
- Free Public Transport;
- Study assistance Policy;
- Private Health discounts;
- Employee Assistance program;
- Lifestyle Roster;
- Discounts on Journey Beyond merchandise.
Are you ready to join us? Your hospitality career journey begi