Customer Experience Engineer
Logicalis Australia, Australia
Job Description
Join our EUC team, dedicated to providing exceptional customer service and continuous improvement. As an End User Computing Engineer, you'll be the primary point of contact for all customer technology issues and requests. Your core objective is to restore service as quickly as possible, within the defined customer service level agreements.
Key Responsibilities
- Managing Microsoft technologies across our customers' end-user portfolios
- Building and configuring new devices, onboarding/offboarding new users, managing user account administration and full IT infrastructure lifecycle
- Responding, diagnosing, and resolving issues and requests, managing competing priorities between inbound requests and the ITSM queue, ensuring accurate and comprehensive notes are captured for each event,
- Liaising with users, suppliers, and software/hardware vendors, and escalating all unresolved problems or requests to relevant teams.
Requirements
- Ability to prioritise a demanding workload with a conscientious approach to time management,
- Team spirited attitude with a passion for knowledge sharing and continuous improvement
- Exposure to ITSM/JIRA or Service Now, hands-on device maintenance and troubleshooting experience
- Knowledge of Office 365 and/or SCCM is a big plus.
Benefits
As a valued member of ‘Logicalis Australia’ you will enjoy several benefits, such as;
Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
Flexible, modern, working arrangements: Find your own method for collaboration and productivity to achieve a happy balance. #LI-Hybrid
About us:
We are Logicalis, Architects of Change. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.
For people living with disabilities, chronic illnesses, or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.