Fleet Services Consultant
FleetPartners, Australia
Job Description
- ASX 300 listed financial services organisation
- Flexible amp; hybrid working arrangements
- Sydney location
Do you want to:
- work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?
- understand the strategic direction of your organisation and how your effort contributes to success?
- work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?
- work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?
- be recognised and rewarded for your performance?
- work for an organisation where ‘C-A-R-E’ are their values?
- have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment?
If so, then FleetPartners Group might be the place for you.
FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.
Who we’re looking for:
To manage and coordinate specified operational and administrative functions within the Fleet Services team. Where possible delivering streamlined improvements that directly (and positively) impact team productivity.
To participate in, and provide significant contribution to, a high performing team environment. Taking up the mantle of Fleet Services Team brand ambassador ensuring a positive experience in all inter-department interaction.
What you’ll be doing:
- Management of all administrative related tasks, including but not limited to: Fuel card tracking/reporting, cancellation reports, workflows, customer cases, fuel revisions and new card ordering, rejection handling.
- Proactively support all other fleet services functional processes and related tasks (e.g. Registrations, Fuel, Tolls and Infringements) with a view to ensuring team members are cross trained where possible.
- Administration support as required within operations team.
- Deliver upon agreed SLA’s.
- Take ownership and be accountable to the resolution of customer’s cases, issues and queries.
- Take the initiative to contact customers and internal stakeholders to resolve customer cases, issues and queries whenever possible.
- Supporting function to Team Leader - Fleet Services assisting with report and presentation development as and when required. Including the updating or creation of process documentation (and communications) relating to existing processes or new initiatives.
- Establish and maintain working relationships with peer groups and key internal stakeholders.
- Contribute to team environment by responding to others in a positive amp; helpful manner.
- Facilitate other projects as required by management.
- Other duties as required.
Requirements
- Minimum experience in a professional Administration and/ or Customer Service environment focused on responding to and resolving complex issues and customer queries
- A general understanding of financial and accounting principles, including but not limited to a thorough grasp of cashbooks, receivables and payables.
- High degree of computer literacy and analytical competency
- Data-driven with the ability to interpret data; recognise trends and grasp concepts quickly
- Good interpersonal skills with a demonstrated ability to liaise with team members and staff across all levels of the business to achieve desired results
- Exceptional time management skills with the ability to manage workload effectively and deliver to deadlines
- Ability to identify and resolve process exceptions
- Ability to work in a dynamic and pressured environment
- Demonstrable experience working with and managing complex and ambiguous customer issues
- Exposure to multi-faceted enquiry types via different mediums in a face paced environment
- Demonstration of exceptional and professional presentation, communication and stakeholder engagement
- Ability to identify and resolve complex problems
Desired
- Fleet or leasing experience or exposure in the automotive industry
- Strong focus on Administrative tasks
- Prior experience with case management
Benefits
- 7 additional days of annual leave per year.
- 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure an