Sales Development Representative, Manager
Birdeye, Australia
Job Description
Why BirdEye?
Once upon a time, local businesses could attract customers through advertising and word of mouth. However, that has all changed. Today consumers choose where to spend their money based on online reputation and digital experiences. Modern companies must deliver exceptional experiences that create repeat customers and need a platform that can do this at scale. Local businesses often need help to overcome the complexity and inefficiencies of using multiple applications to manage and optimize their marketing and customer experience operations. Their use of fragmented point solutions keeps them from achieving true customer insights and acting upon them in real-time.
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Birdeye is the leading all-in-one platform trusted by over 100,000 businesses of all sizes to manage online reputation, connect with customers, and generate insights. Founded in 2012 by Naveen (the 2021 EY Entrepreneur of the Year) and Neeraj Gupta, Birdeye is based in Palo Alto, CA, and backed by investors Marc Benioff, Jerry Yang, and Accel-KKR. Learn more at birdeye.com.
What You’ll Do
Birdeye, a next-generation customer experience platform that reimagines how customer feedback is used to acquire and retain connected customers, is looking for a high-octane, seasoned leader with a competitive drive to build, manage, and operate a best-in-class team of SDRs. As an SDR Manager, you will drive the company's high growth numbers and play an integral role in the success of the sales organization.
Responsibilities
- Hire, train, and manage a team of Sales Development Reps (SDRs) who are focused on self-generating, cold-calling, and qualifying leads, setting meetings, and delivering high-quality opportunities to Account Executives that will drive successful business
- Drive strategy and vision for the team in support of sales goals and create a scalable infrastructure to support our high-growth
- Analyze business and industry trends and implement best practices to continue to evolve the team to stay ahead
- Partner with Sales, Marketing, and Business Development to establish outbound lead generation that is aligned with sales goals, marketing initiatives, and Business Development plans
- Work closely with Sales Operations to establish, enforce, and improve team efficiency, effectiveness, and reporting
Requirements
- 2+ years of experience leading SDR teams within the SaaS space
- A deep level of experience in sales development best practices and developing, coaching, and scaling sales development teams
- Proven abilities to think strategically and influence cross-functionally to drive results
- Ability to demonstrate previous success: awards, stack-rankings, accomplishments, "brag bag"
- High degree of business acumen
- High attention to detail while being able to multitask
- Willing and able to be in Sydney Office with the team
Why You’ll Join Us
At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.
Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.
Benefits
- Salary: $120k plus super. $160k+ OTE
- Office is in Rosebery, Sydney, close to The Cannery
- Regular Social activities + 4 pm Friday finish (drinks from 3.30)
- Monthly me time (late start or early finish)
- Flexible working and WFH options
- Annual MVP trip
- Day off for your Birthday
- Company anniversary presents
- Discounted Bupa health insurance
- Paid parental leave