Customer Service Representative (Industrial Automation)
Omron Asia Pacific Pte Ltd, Australia
Job Description
About the business
Omron is a global leader in the vibrant and fast-growing automation and robotics field. We develop some of the coolest technology incorporating Robotics, Automation, IoT, Big Data and Machine Vision. We work seamlessly with businesses across a wide range of industries to help drive their digital transformation.
We are large enough to make a difference, Smart enough to listen.
Our company employs 38,000 people worldwide. Locally, we have seven locations and over one hundred employees. Our engineering solutions empower more than 5000 customers many of them are high-profile organizations.
We’re mature enough to provide stability, Young enough to think ahead.
During the past 89 years, we’ve proudly achieved a host of World Firsts, including Machine vision-guided robots, 2D codes, ATM Machines, Digital blood pressure monitors, Proximity sensors, etc. For the recent decade, we’ve been continuously named as one of the World’s Top 100 innovative companies.
We plan to supercharge our growth by implementing an ambitious long-term plan: Shaping the Future 2030.
About the role
This is an 11-month full-time fixed-term opportunity with the possibility to transfer to a permanent role. The applicant for this role will preferably have experience within the electrical industry or electrical wholesale industry but is not essential.
As a general Customer Service Representative, duties will include:
- Talking with customers by phone and receiving orders for the supply of products through different channels
- Processing customer orders, proactively monitoring the status and take actions until completion
- Assisting customers and other stakeholders by providing product information, availability amp; pricing of items and quotations
- Assisting sales process alias with customer and logistics to provide excellent service in delivering goods
- Handling online chat queries
- Providing administrative support of field sales personnel
- Providing solutions for customers inquiries
- Any other tasks assigned by direct Manager
Requirements
The ideal candidate will have:
- Intermediate PC skills
- Attention to detail
- Excellent communication skills
- A positive focus on customer service
- An engineering degree is highly regarded but not essential.
Benefits
What we offer you:
- Career opportunity with one of the most respected companies in the Automation Industry
- Dynamic team environment with a positive and supportive culture
- Hybrid working arrangement