State Service Delivery Manager
Konica Minolta Business Solutions Australia, Australia
Job Description
Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and 3D printing, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.
About the role
Reporting to the State Manager, the State Service Delivery Manager is responsible for ensuring the delivery of exceptional customer service, consistent product reliability and provide strong team leadership. The State Service Delivery Manager manages the ongoing service relationship with Konica Minolta Customers, and leads, develops and manages a highly skilled service delivery workforce.
Requirements
- Oversee the presentation of service to customers while making sure the service levels are met, effective and profitable.
- Oversee the workshop and service delivery process
- Manages and develops the service delivery team with regular and systematic meetings and reviews, in line with organisational objectives (Performance for Growth).
- Oversee the Queensland Dealer service network
- Lead the service delivery team’s focus on innovation and continual improvement.
- Engage key customers ensuring all contracted service deliverables are met, this includes regular customer facing meetings and being a single point of contact for service delivery exceptions.
- Manage the State Pamp;L costs relating to the Service Delivery team.
- Support sales teams with creation and presentation of quarterly reviews for allocated accounts within the team area.
- Assist with implementations and provision of services, in conjunction with the Project Management Office and Professional Services teams.
- Promote new revenue streams.
- Communicate the company vision and service.
Strong people management, numeracy, communication, presentation skills and a proactive approach are essential attributes for this role. The ability to work collaboratively with internal branch and head office stakeholders, as well as a proactive approach to networking within the Queensland Business and Government community will be critical aspects of this role.
Benefits
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.
Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.
Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.
If you are require any adjustments/assistance during the recruitment process please reach out to
Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.