Service Manager - Way2Home (Closes 29/10/23)
Neami National, Australia

We support individuals living with mental health challenges to achieve outcomes they value.

About the Role

• Full time, Permanent
• Classification: Consumer Service Delivery Level 5 with a salary range of $102,653 - $107,178 per annum + Superannuation + Salary Packaging

• Salary Packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year.

• Location: Way2Home Alexandria

About Neami National

Neami National is a community mental health service supporting people living with mental illness to improve their health, live independently and pursue a life based on their own strengths, values and goals.

About your new role

The Service Manager is responsible for the establishment, ongoing management and further development of the Program. The Service Manager will work collaboratively with partners to improve and develop the overall service response to people living with a mental illness within our community. The Manager will also undertake a key role in service development, including ongoing evaluation and review of service outcomes. Neami National's work with consumers occurs within their own community of friends, family and neighbourhood. You will work closely with homelessness and mental health service clinical case managers and other community partner organisations to deliver the best possible comprehensive service to consumers.

The Service Manager is responsible to the Regional Manager where applicable, or alternatively, the national Director for Homelessness amp; Safety. The position is full-time with hours of work from 9:00am 5:30pm, Monday - Friday. The Service Manager will be expected to participate in meetings and have some on call responsibilities outside of the designated hours. Provision for after-hours work time will be met through time in lieu arrangements and on-call allowances, as per the Neami National Employment Agreement.

What will Neami offer in return?

• Generous leave entitlements including paid parental leave, an Accrued Day Off each month, Gratis Leave and Wellness leave
• Professional development through regular Practice Development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development Programs to encourage learning and skill-building
• Employee Assistance Program (EAP) through Benestar - access a holistic health and wellness offering of supports and resources to Neami staff and their immediate family
• Work flexibility arrangements available for maintaining your work-life balance

What you will bring to the role?

• Formal tertiary qualification in Behavioural Sciences or other relevant qualification in human services and/or experience in mental health
• Previous experience working within the homelessness sector
• Proven ability to work autonomously with minimal supervision and to prioritise multiple tasks to meet conflicting deadlines.
• Ability to work productively in a fast paced, changing and agile environment
• Ability to establish respectful professional relationships that have clear boundaries with consumers, staff and partner organisations
• Ability to adapt communication style to meet the needs of a diverse range of people, and identifies changing needs within a group

What the role requires:

• National Criminal History Check (Police check) disclosable outcomes considered
• Current Working with Children Check required before commencement of work
• Current Drivers licence
• Australian Working Rights

How to apply:

The terms and conditions of the role are listed in the position description.

If you have any further questions not addressed in the advertising words or position description,

please contact: Ingrid Stefan, Acting Regional Manager: 0434 331 392 /

Applications Close: 29 October 2023

Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences, and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Job Rewards and Benefits