Sales Cruise Ship Support
Journey Beyond, Australia
Job Description
THE GROUP
Our suite of iconic tourism brands stretches across Australia’s beautiful coastline and deep into the heart of our continent’s rich landscape. We own and operate Journey Beyond Rail Expeditions (The Ghan, Indian Pacific, Great Southern and The Overland), Rottnest Express, Cruise Whitsundays, Darwin Harbour Cruises, Sal Salis Ningaloo Reef, Outback Spirit, Melbourne Skydeck, Eureka 89, Journey Beyond Cruise Sydney and Horizontal Falls Seaplane Adventures.
THE BUSINESS
Cruise Whitsundays is an award winning, innovative, and experienced maritime operator, based in Airlie Beach. Our experiences include day and overnight tours throughout the Whitsundays, as well as resort connection services. We are proud to offer Australia’s first underwater accommodation, Reefsuites, on The Great Barrier Reef and exclusive Reefsleep experience at Reefworld moored offshore at Hardy Reef, 40 nautical miles from Airlie Beach.
THE ROLE
We have the unique opportunity to join the Sales amp; Marketing team as Sales amp; Cruise Ship Support on a permanent full time basis. Reporting to the Sales and Marketing Manager, the primary purpose of this role is to provide support to the Sales amp; Marketing Team as well as all booking and co-ordination of Cruise Ship Business with Cruise Whitsundays.
Key responsibilities include, but are not limited to;
- On the ground support for Cruise Ships on Cruise Ship Days (including set up and pack down of POA Terminal);
- Booking and co-ordination of all Cruise Ship Business;
- Work closely with internal departments to coordinate and safely manage logistics and guests;
- Manage website partners product content and availability;
- Set up local promotions, agent accounts and manage OTAs;
- Prepare and share run sheets and internal spreadsheets;
- Produce market analysis and sales reports as required;
- Ensure the Cruise Whitsundays retail store is always well-stocked and attractively presented, meeting or exceeding all sales and customer satisfaction KPIs';
- Other sales and marketing administration tasks as required.
This role is primarily Monday to Friday however the successful candidate will be required to work flexible hours to facilitate Cruise Ship visits and networking events.
ABOUT YOU
The ideal candidate will be self-motivated and passionate with a demonstrated growth mindset and proven skills in excellent relationship management. Your high-energy and excellent interpersonal skills will be critical to your success, demonstrated through your natural ability to form strong working relationships and passion for strong customer service and guest experience. Paired with your organisation and high attention to detail you will be able to multi-task competing priorities with ease.
Requirements
- Minimum of two (2) years customer service/sales experience;
- Minimum of one (1) year supervisory experience;
- Certificate IV in Tourism or Business Degree is highly advantageous;
- Proficient with MS Office and general administrative skills;
- Confident with the use of technology and communication devices;
- Ability to work flexible hours including weekends, public holidays and evenings.
Benefits
If this sounds like the perfect opportunity for you, then APPLY now!