Senior Account Manager
Online Marketing Gurus, Australia
Job Description
Are you an experienced and established Digital Account Manager looking for a step up, with strong knowledge/experience across digital marketing (SEO and SEM)?
Want to join Australia’s largest and fastest-growing independent agency, where your success and achievements will be recognised and rewarded?
We're the most epic NERDS in the galaxy, and we're having a BLAST, seriously! Every day, we dive headfirst into the wild world of numbers, leaving fluff, jargon, and guesswork in the dust. We're like data superheroes, bringing you real, tangible, and downright electrifying insights!
In the last 3 years, we've thrown over a million bucks into the digital strategy vortex, experimenting like mad scientists to separate the digital do's from the don'ts. The online rulebook? It's more unpredictable than a game of musical chairs! But don't fret, because our team crafts mind-blowing, futuristic tools to conquer the marketing realm every day.
We're the digital detectives who crack the code with cold, hard evidence that's impossible to dispute. Our clients? They call us the Online Marketing Wizards, the nerds who make it happen with style and flair!
The Perks:
- Birthday leave
- Paid Parental leave
- Volunteer leave
- Employee Career and Leadership Development and Training Programs
- Salary packaging benefits
- Work flexibility
- Pet-friendly and vibrant office
- Barista style coffee
- Social events - gourmet lunches, social drinks
As a Senior Account Manager, you will be responsible for:
- Lead communication for clients and provide customer service within your assigned portfolio
- Develop and grow relationships with all client stakeholders.
- Maintain client satisfaction via service levels and anticipate customer needs.
- On-board new clients, and present company documentation for client onboarding and reporting.
- Manage, communicate and present project deliverables, timelines, expectations, goals and milestones to internal and external stakeholders.
- Identify and pursue profitable growth opportunities in existing client portfolios.
- Work with SEO amp; PPC teams to ensure cutting-edge SEO strategies amp; complimenting campaigns across other search, PPC amp; social channels.
- Work with our production and creative teams to ensure we provide an unbeatable experience and fantastic results to our clients.
- Responsible for ongoing training education to stay up to date with changes and developments in the industry.
- Champion company Values, Purpose and Vision internally and externally.
Requirements
- Experience in Account Management, Client Services/Client Management in the digital marketing space
- Agency experience preferred
- Knowledge / Experience in SEO, PPC, Social Media Advertising and Web Builds.
- Relationship builder who can quickly build rapport with all types of people
- Ability to understand and overcome challenges with your clients
- Solutions and outcomes focused
- Excited about working in an always changing and evolving industry
- Can effectively manage multiple projects and work with various teams in a fast paced environment
- Attention to detail
- Have a positive and can-do attitude.
Benefits
About OMG:
- Our #1 belief and goal is that if employees are happy and over the moon - the culture is amazing and together we can achieve incredible results!
- Massive focus on hiring good human beings - we believe the rest can be learned and developed through our training initiatives
- Huge focus on employee development, engagement amp; growth opportunities
- Hybrid-working - enjoy the great office vibe and the benefit of working from home
- Largest independent agency in Australia - tripled revenue year in last 3 years
- We are in significant growth mode, looking for our future leaders as we scale globally- currently 140+ employees in Sydney and Melbourne, 50 in the Philippines, as well as USA expansion ongoing. This was 30 employees 3 years ago!
- Ramp;D investment, forefront of digital marketing, innovation
- Our values are- We ‘Share evidence, not opinion’, ‘Find solutions, not problems, ‘Make customers love you’, ‘Own it and get it done
- We live Diversity, Equity amp; Inclusion as our people including our Leadership Team are of many cultural backgrounds and represent a positive gender mix. In fact, we have people from all walks of life and diverse backgrounds including LGBTQ, disability and socio-economic backgrounds.
OMG is an equal-opportunityy employer, so by working for us, you’ll be part of an organization that supports diversity and inclusion.