Customer Delivery Consultant
Humanforce, Australia
Job Description
IntelliHR has recently been acquired by Humanforce and we have an amazing opportunity for a standout Implementation Consultant to join our global HCM technology company.
In this role, you will join a growing team during our scale-up phase, contributing to the implementation of a new joint product experience for our valued customers.
Our customers already love us and our product, and as part of our team, you will have the pleasure of directly sharing innovative features and analytics that make our product truly exceptional.
If you are passionate about creating a positive impact, ready for a new challenge, and thrive in an innovative and collaborative environment, we would love to hear from you. Join us as a Delivery Consultant and be part of our exciting journey!
About us
Humanforce provides the market leading, employee-centred, intelligent and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise.
Our vision is to make work easier and life better by focusing on the employee experience (EX), and the efficiency and optimisation of businesses. We are on a mission to deliver an exceptional EX for workforces by offering a compelling employee value proposition and great work effectiveness through connection, development and wellbeing, while delivering intelligent manager automation to drive cost optimisation, increased productivity and growth, and enhance compliance confidence for businesses as they adapt to evolving challenges and objectives.
Humanforce has a strong 2300+ customer base and over 600,000 employees using the platform around the world.
Our approach to flexible work
We’re passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.
About you
Highly motivated, you have an insatiable passion for delivering unforgettable customer experiences and seamlessly handling multiple implementations. Data is your domain, and you possess an innate understanding of how things work.
Your expertise enables you to provide invaluable insights that truly make a difference in customer implementations, training experiences, and ongoing consulting services.
If this resonates with your professional drive, seize the opportunity to showcase your talents and make an impact. Apply now to embark on an exciting journey with us!
What you’ll do
- Multitask like a pro: Successfully manage 7-12 customer implementations simultaneously, ensuring smooth progress and exceptional outcomes across multiple projects.
- Master the art of training and workshops: Conduct engaging customer training sessions and configuration workshops, empowering users to harness the full potential of intelliHR while customising it to their unique needs.
- Transform requirements into reality: Collaborate closely with customers to understand their processes and requirements, building and configuring tailored solutions within the intelliHR platform.
- Organise and conquer: Utilise project management tools like Kantata to track deliverables, stay organised, and ensure key milestones are met.
- Be the go-to support: Respond promptly to customer inquiries, serving as their trusted point of contact during the implementation phase, and maintaining strong external relationships.
- Collaborate for success: Work cross-functionally with sales and product teams, aligning customer expectations with deliverables, contributing to product strategy, and effectively reporting bugs and enhancements.
- Facilitate process improvements: Conduct requirements workshops and iteration sessions, leveraging your expertise to gather insights, guide customers through process improvements, and support their evolving needs.
- Empower and guide: Deliver impactful training sessions, ensuring users are equipped with the knowledge they need, and provide ongoing consulting services to drive customer success.
- Nurture customer relationships: Take ownership of overall Net Revenue Retention (NRR) and customer churn, proactively building and maintaining strong customer relationships, identifying renewal opportunities, and seeking ways to provide additional value!
What you’ll need
- We would love someone who has a proven track record of delivering multiple concurrent software implementation projects - so if you're up for the challenge, we want to hear from yo