Client Services Officer
Konica Minolta Business Solutions Australia, Australia
Job Description
Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and 3D printing, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.
About the role
We are seeking a Client Services Officer, reporting to the Client Services Team Leader responsible for being the first point of contact for our customers. The Client Services Officer will provide an exceptional level of customer service following the order to invoice and contract lifecycle.
Requirements
- Responding to customer inbound enquiries via phone and email.
- Order processing and tracking within SAP.
- Contract Creation amp; Maintenance within CRM
- Collaborate with internal departments, including interstate branch offices and sales representatives
- Working to identify and resolve customer challenges, including root cause analysis and corrective action
Who are we looking for?
- Entry level candidate with experience in a similar role preferred
- Outstanding Customer Service skills and strong ethical and moral principles
- Excellent verbal and written communication
- Analytical and problem-solving skills
- Self-driven and able to work autonomously and as part of a team
- Strong attention to detail
- Experience in MS Office
- Experience in SAP (or other ERP systems) (preferable)
- Experience in Salesforce (or other CRM systems) (preferable)
As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.
Benefits
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.
Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.
Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.
If you are require any adjustments/assistance during the recruitment process please reach out to
Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.