Technical Support Analyst
SICE Pty Ltd, Australia
Job Description
At SICE ANZ we are at the forefront of systems integration innovation with a focus on large scale infrastructure projects.
Our company is embarking on exciting growth and we have a fantastic opportunity for a technical support analyst to join our team in Sydney.
This position will provide IT helpdesk amp; technical support, remotely and onsite, as well as local servers administration and maintenance, looking into technical issues (solve or escalate them as required).
Key responsibilities of this role include:
- Installing and configuring computer hardware operating systems and applications.
- Monitoring and maintaining computer systems and networks.
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
- Following diagrams and written instructions to repair a fault or set up a system.
- Replacing parts as required.
- Setting up new users' accounts and profiles and dealing with password issues.
- Providing support, including procedural documentation and relevant reports when required.
Requirements
The preferred candidate will have:
- 2-3 years of experience in level 2-3 IT helpdesk or similar role.
- Experience with Windows 10 (installation and troubleshooting)
- Experience with VM server hosting (Windows server 2012/2016/2019; Rehat Enterprise Linux; Centos server)
- Mac desktop knowledge
- strong programming fundamentals (regardless of language).
- In depth understanding of software and equipment in use.
- Excellent communication skills with a high focus on customer satisfaction.
- Formal qualifications in IT would be highly regarded but not essential.
Benefits
- Be part of large-scale infrastructure projects with a leading systems integration company.
- Genuine opportunities for learning and growing in a cross-functional, multi-cultural team.
- A collaborative and supportive work environment where everyone has the chance to make a difference.
- Access to employee benefits (additional leave entitlements, EAP, travel and equipment discounts, etc.)
SICE ANZ is an Equal Opportunity Employer and we invite you to be part of an organisation that promotes a diverse, inclusive and collaborative working environment.
Due to the high volume of applications received, only successful candidates will be contacted. We apologise for the inconvenience.
Unsolicited applications from recruitment agencies will not be accepted.