Level 2 Support Analyst - Finance
Civica UK Ltd, Australia
Job Description
We’re Civica and we make software that helps deliver critical services for citizens all around the World. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work across the globe supporting the needs of citizens and those that service them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to champion the use of technology in public services, to improve outcomes for citizens and public sectors organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Requirements
About the role
Our Level 2 Support Analysts - Finance are responsible for providing excellent customer service in line with the Service Desk Charter and Civica Values. They will have to provide finance application support for products and services produced by Civica to defined service levels. This role would keep you entertained resolving priority and escalated tickets in line with service targets as well as maintaining accurate records on tickets in adherence with Service Desk processes and working practices.
The ideal candidate will be:
There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list below, please still get in touch. We'd love to have a chat and see if you could be a great fit. (It’s also a fact that women and underrepresented groups tend to only apply when they check every box)
You understand the importance of record keeping, so you will collate customer and platform environment technical specifications and maintain up-to-date documentation to align with knowledge management. Hence high attention to detail is important in this role.
As you will be liaising with internal and external stakeholders, excellent written and verbal communication skills are a must along with the ability to maintain professional relationships with a diverse range of people.
As a mandatory requirement, you must possess strong financial applications knowledge and must be able to deliver result with minimal oversight, critical thinking, problem solving and analytical skills.
Whilst ideal and not mandatory, any previous experience in programming and scripting background would be beneficial.
We are open to candidates based in Newcastle and Melbourne as well.
Benefits
Why you'll love working with us.
We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
We're all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible Work - Flexible work we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.
We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.