Triage Consultant - Finance
Civica UK Ltd, Australia
Job Description
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
The role
We are seeking a highly motivated and skilled Triage Consultant to join our Professional Services Finance Team within our Local Government Business Unit. In this role, you’ll play a vital role in supporting our Local Government customers using our Altitude ERP SaaS cloud solution. This role will see you develop and utilise a strong working knowledge of the finance areas of our Authority Altitude solution. You will play a pivotal role in ensuring successful and on time delivery of implementations through the User Acceptance Testing (UAT) and project go live hyper care phases.
You’ll provide triage services and support for customers during the UAT phase of their upgrade and during go live by replicating the issue and finding resolution. You’ll take ownership of any issues, achieve, or coordinate their resolution and keep in regular communication with our customers. You’ll work closely with Project Managers and Developers to ensure that any issues are managed and rectified effectively. Additionally, you will resolve customer billable Request Finance tickets and produce Knowledge Articles for any reoccurring issues attempting to prevent the issues in the first case and improve the overall customer’s experience. This role will see you grow into a trusted expert in the Finance area of our Authority Altitude Solution.
We welcome your unique talents, please apply for this role if it would make you excited to come to work every day.
Sorry if this sounds cheesy, but we really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list below, please still get in touch. We'd love to have a chat and see if you could be a great fit. (It’s also a fact that women and underrepresented groups tend to only apply when they check every box)
About you
You’ve previous experience working finance, and ideally with experience working in accounts receivable and payable. You have a strong commercial awareness and proven problem-solving skills. You have demonstrated experience in creating professional documents for internal or external use. You pride yourself on your customer relationship management, thrive in a complex customer service environment and are confident working with ticketing systems.
Ideally, you’ll have an understanding or Cloud applications or previous experience within the Local Government sector. You’re also familiar with PRINCE2 or similar Project Management Methodology.
Why you’ll love working with us
We know that when our people are happy, they will work better and have greater work satisfaction. We are an Australian Business Awards Employer of Choice and a UK Financial Times Diversity leader for the second year in 2021, rising 400 places and ranking 10th overall in the IT and software sector. We work with leading organisations such as the Tech Talent Charter and White Ribbon
So here at Civica, we look after you. Here’s what you can expect:
Career opportunities - we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business
Flexible work - we have the technology and tools to support a hybrid work environment, with the ability to work from home and from our office.
We’re all different - and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old.
Focus on learning - there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to give back with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.