Front Office Duty Manager
Elements of Byron, Australia
Job Description
We have an opportunity available for an experienced Duty Manager to join our amazing Front Office team in our multi-award-winning beach front resort. Working closely with the Assistant Front Office Manager and Rooms Division Manager, you will develop and nurture a strong team that are encouraged to cooperate both internally and externally, whilst displaying the high level of customer service and attention to detail that we pride ourselves on.
This role is directly responsible for supervising and coordinating the Front Office staff to ensure that daily activities and duties are completed. In the absence of the General Manager you are responsible for smooth running of the resort. Your passion for authentic hospitality and delivering outstanding moments of customer service with our guests will see you excel. We are looking for someone who can quickly establish rapport, stay calm under pressure, and maintain exceptional attention to detail.
This is a full-time permanent position working across a 7-day rotating roster, between 7am and 11pm, so we require your flexibility to work both morning and afternoon shifts.
Requirements
- Previous experience in a similar role within a 4-5 star Hotel/Resort
- Demonstrated ability to train, lead and motivate a customer focused team
- Understanding of budget control and rostering
- Well presented with excellent communication skills both written and verbal
- Demonstrated proficiency in Microsoft Office, Fidelio or Opera Cloud systems is essential
- Strong understanding of IT systems and maintenance
- Ability to communicate with a diverse range of people
- Full availability to work weekends and public holidays
- Remain calm and effective in emergency and high pressure situations
- Current drivers licence essential
- First Aid Certificate desirable
Benefits
- Restaurant, Accommodation and Spa treatment discounts
- Employee Assistance Program
- Full Day Orientation and dedicated departmental training
- Annual and fortnightly staff awards
- Refer a friend incentive
- Stability and long term employment opportunities for the right candidate
- Work in a beautiful beach side award winning resort
- Uniform provided and parking available on site
Full time permanent role with a salary of $72,967 + Super.