IT Support Analyst
Squiz, Australia
Job Description
Squiz is looking for an IT Support Analyst to join our managed services team. Supporting Squiz’s clients across our various products. We are open to background and experience but ideally 1-2 years experience in a similar support role within a software/applications environment.
We do not expect you to know our products, we will train you!!!
This role is open to location but you must be comfortable working in the Brisbane timezone.
Must have:
- Strong problem-solving skills.
- A qualification in Software engineering, programming, computer science or information technology.
- Familiar with the concepts of ITIL Service Management principles.
- Naturally curious and interested in debugging problems.
- Proficiency in Java, Git, and RESTful APIs.
- Familiarity with Web Development.
- Confident communicator that can communicate technical issues, in a way clients can understand while providing exceptional customer service.
Here’s what would be nice to have:
- Familiarity with JavaScript/JQuery.
- Familiarity with Node.js.
- Familiarity with a CMS equivalent system will be an advantage.
- Implementing and working with APIs.
What you will bring to the team:
- A positive can-do attitude
- An inquiring mind that drives you to learn and challenge yourself.
- Pride in your work.
- Sound time and task management skills.
- High level of attention to detail.
- Ability to collaborate effectively within a team.
- Strong written and verbal communication skills.
Who we are:
Squiz has helped organisations improve the services they offer online and, in turn, the lives of the people that matter to them; building portals for students, websites for citizens, intranets for employees, and much more.
Headquartered in Australia, we have teams and customers across the globe, with offices in New Zealand, the United States, the United Kingdom and Poland.
Right now, we are in the midst of a very important and exciting point in our journey as we transform our business into a SaaS Digital Experience Platform product organisation, putting the power of the products we’ve used to deliver amazing experiences into the hands of our customers.
Why work for Squiz?
You’ll work with some of the most intelligent and down to earth people you’ll ever meet: we are made up of a diverse range of passionate people who love challenging the status quo. Every day is different, but what is constant is we enjoy what we do.
Squiz has a flexible working policy: We encourage our teams to embrace flexibility in how their team members manage where and how they work. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.
We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with why? to understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do; all while checking our egos at door, not taking ourselves too seriously and having fun along the way.
We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant.
#LI-Hybrid