Senior Application Support Engineer
Humanforce, Australia
Job Description
Do you love to help people and geek out on software solutions? If so, we want you on our team! We're Humanforce, and we're looking for a Technical Support Engineer to join our friendly crew.
As a Technical Support Engineer, you'll use your skills and expertise to provide top-notch technical support to our customers. You'll work with a team of awesome people to troubleshoot and resolve technical issues related to our software solutions.
About us
Humanforce provides the market leading, employee-centred, intelligent and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise. Our vision is to make work easier and life better by focusing on the employee experience (EX), and the efficiency and optimisation of businesses. We are on a mission to deliver an exceptional EX for workforces by offering a compelling employee value proposition and great work effectiveness through connection, development and wellbeing, while delivering intelligent manager automation to drive cost optimisation, increased productivity and growth, and enhance compliance confidence for businesses as they adapt to evolving challenges and objectives.Humanforce has a strong 2300+ customer base and over 600,000 employees using the platform around the world.
Our approach to flexible work
We’re passionate about people making their own decisions about where and when they work.
Our aim is to facilitate flexible working where possible to support our people to be effective, empowered and productive to achieve both their career and personal goals. Because we recognise working flexibility means different things to different people, we also know flexible working exists in many forms.
Like flexibility to drop off kids? Or maybe early mornings just aren’t your thing! We’re all about that.
We also recognise that everyone is a little different and sometimes you’ll need flexible arrangements that suit your situation. We’ll happily discuss your needs and if we can make it work we will!
About you
We don't expect you to know it all! We're looking for smart people who are motivated, love learning are passionate about technology.
We will provide you with the training, support and guidance to be successful and you'll be part of a high-performing team that loves to celebrate and reward that success.
You'll be confident talking to anyone and you'll love meeting new people, finding out what makes them tick, and how you can help them.
So, if this sounds like you, we'd love to hear from you!
What you’ll do
- Ready to be the friendly face of our customer service team? As part of the Humanforce helpdesk, you'll be the go-to person for our clients, providing responsive and effective assistance.
- Get ready to be a problem-solving pro! You'll troubleshoot issues and communicate solutions to clients in a way that's clear and easy to understand.
- Join our team and become a tech guru! You'll install and test the Humanforce application and related hardware and software, ensuring that our clients have a seamless and satisfying experience.
- Love coaching and teaching? You'll be in charge of identifying training needs and providing personalised coaching to clients to help them become Humanforce pros.
- At Humanforce, we're all about teamwork and collaboration. You'll work closely with management to address client escalations and ensure that our clients are happy and satisfied with our service.
What you’ll need
- You're a technical wizard with an in-depth knowledge of Windows OS and working knowledge of creating SQL Scripts utilising multiple tables.
- You have an understanding of networking (RDP, Remote App, VPN, SFTP).
- Your problem-solving skills are on point, and you can troubleshoot and resolve technical issues quickly and efficiently.
- You're a communication pro and can explain technical concepts to non-technical users.
- You've used support ticketing systems and customer relationship management (CRM) tools before.
- You're a team player, but you can also work independently.
- You're comfortable working in a fast-paced, agile environment like Humanforce!
What’s on offer
- A flexible working environment work from the office, work from home, work from the local café you’ll be able to manage your personal and professional commitments easily
- The opportunity to be part of a fast-growing tech company
- A focus on development with access to LinkedIn Learning
- Employee talent referral scheme (know great people, be rewarded)
- Paid parental leave and volunteering day