Service Manager - STEP B
Neami National, Australia

We support individuals living with mental health challenges to achieve outcomes they value.

About the Role

• Full time, Permanent
• Classification: Consumer Service Delivery Level 5 with a salary range of $102,653 - $107,178 per annum + Superannuation + Salary Packaging

• Salary Packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year.

• Location: Mascot

About Neami National

Neami National is a community mental health service supporting people living with mental illness to improve their health, live independently and pursue a life based on their own strengths, values and goals.

About your new role

The Supported Transition and Engagement Program (STEP) is a post crisis support service for people recently housed. It will provide personalised support to meet the needs of the individual or families, in response to the circumstances of each person, their experiences and choice.

The specific objective of this program is to deliver person-centred wrap around support to assist people to remain housed, and more importantly to break the cycle of homeless. The program will strive to achieve this through the provision of culturally appropriate health, mental health and wellbeing services; building family, community and cultural connections; supporting the development of daily living and self-management skills; and promoting engagement in activities such as social groups, education and/or employment.

The Service Manager is responsible for the establishment, ongoing management, and further development of the Program. The Service Manager will work collaboratively with partners to improve and develop the overall service response to people leaving homelessness and living with a mental illness within our community. The Manager will also undertake a key role in service development, including ongoing evaluation and review of service outcomes.

What you will bring to the role?

• Formal tertiary qualification in Behavioural Sciences or related field,
• Previous experience working within the homelessness sector
• Proven ability to work autonomously with minimal supervision and to prioritise multiple tasks to meet conflicting deadlines.
• Ability to work productively in a fast paced, changing and agile environment
• Ability to establish respectful professional relationships that have clear boundaries with consumers, staff and partner organisations
• Ability to adapt communication style to meet the needs of a diverse range of people, and identifies changing needs within a group
• Proven ability to work autonomously with minimal supervision and to prioritise multiple tasks to meet conflicting deadlines.
• Proven ability to maintain confidentiality and build trust to deal with sensitive and difficult situations in a diplomatic manner
• Demonstrated ability to motivate and empower team members through coaching and mentioning to identify development goals and strategies for achieving them.

What will Neami offer in return?

• Generous leave entitlements including paid parental leave, an Accrued Day Off each month, Gratis Leave and Wellness leave
• Professional development through regular Practice Development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development Programs to encourage learning and skill-building
• Employee Assistance Program (EAP) through Benestar - access a holistic health and wellness offering of supports and resources to Neami staff and their immediate family
• Work flexibility arrangements available for maintaining your work-life balance

How to apply:

The terms and conditions of the role are listed in the position description.

If you have any further questions not addressed in the advertising words or position description, please contact:

Ingrid Stefan, Acting Regional Manager:

Applications remain open. Apply Now!

Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences, and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Job Rewards and Benefits