Expression of Interest - Service Desk Analyst - Power Apps Enthusiast
Centorrino Technologies, Australia
Job Description
Welcome to Centorrino Technologies, the ultimate destination for tech enthusiasts! We're not just any workplace we've been certified as a Great Place to Work and ranked 23rd in Australia's Best Workplaces 2022, and now we've been rated as the coolest Best Place to Work in Tech 2023! With a team of over 260 tech wizards, we're constantly pushing the boundaries and working at the forefront of the tech industry in Australia and NZ.
Our CEO Adam Centorrino is a legend in the customer service world, having won the Customer Service Executive of the Year award twice, and we've also won an incredible 10 consecutive Australian Service Excellence Awards! We're not just focused on our customers, we prioritise our employees too. With flexible work culture, growth opportunities, wellness benefits, and an inclusive workplace culture, we're dedicated to making sure our team members are happy.
We are seeking a Power Apps Enthusiast to join our team and provide dedicated first line of support for Business-As-Usual (BAU) operations, specifically focused on break-fix scenarios within our Power Apps environment. In this role, you will have the opportunity to apply your passion for Power Apps to diagnose, troubleshoot, and resolve issues promptly, ensuring the seamless functionality of our clients Power Apps applications.
Requirements
Here's what you’ll be doing:
- Collaborate with end-users and stakeholders to understand and document reported issues related to Power Apps applications.
- Utilise your enthusiasm for Power Apps to analyse, diagnose, and troubleshoot problems effectively, aiming for swift resolution.
- Implement fixes and solutions to address issues within Power Apps applications while following established protocols and best practices.
- Communicate with end-users to provide updates on issue resolution progress and ensure a positive user experience throughout the support process.
- Escalate complex or unresolved issues to senior team members or appropriate channels, providing detailed information for further analysis.
- Document troubleshooting steps, solutions, and outcomes to contribute to the team's knowledge base and facilitate future issue resolution.
- Assist in conducting regular maintenance checks to identify and address potential issues proactively.
- Collaborate with the data services team to share insights gained from support activities to enhance the overall quality and reliability of Power Apps applications.
- Stay current with updates, features, and best practices in Power Apps to continuously improve your troubleshooting skills and contribute to the team's expertise.
Here’s what you’ll bring:
- Genuine interest in Power Apps and its functionalities, with a willingness to specialize in break-fix BAU support.
- Strong analytical and problem-solving skills, with a methodical approach to issue diagnosis and resolution.
- Effective communication skills, including the ability to explain technical concepts to non-technical users.
- Basic understanding of programming concepts and familiarity with troubleshooting methodologies.
- Ability to work under pressure and handle time-sensitive situations with a calm and focused demeanour.
- Collaborative mindset and the capacity to work effectively in a team-oriented environment.
- Eagerness to learn from experienced team members and take direction to grow in the role.
- Previous exposure to Power Apps through coursework, personal projects, or internships is a plus.
As a full-time member of our team, you will be working on shifts between the hours of 7am and 7pm. This role requires a dedicated individual who is willing to work flexible hours to ensure our customers receive the support they need when they need it.
Please note that all team members must have a valid state-based Working with Children Check (WWCC), Police check, and be authorised to work in Australia.
Benefits
Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
- We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
- We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
- We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
- We believe in working hard and playing hard, and foster team bonding through a variety o