Service Coordinator
Rentokil Initial, Australia

At Rentokil Initial, we are proud to be the global expert in pest, hygiene, and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day. Rentokil Initial (the world’s largest pest control company) has an exciting position available for a Service Administrator / Coordinator to join our vibrant, passionate, fast-paced team for our Pest Division.

Picture this, you are a highly organised, meticulous individual that loves working in a busy environment. You are looking for your next big challenge and thrive on multitasking. You will be given the autonomy to showcase your capabilities in a global, but friendly, supporting, and successful organization.

The next ideal Service Coordinator will have a great track record in supporting field-based teams (techs preferably). In this role, you will be responsible for scheduling field service activity, dealing with customers, managing tech routines and daily schedules, customer reporting, booking installations and service visits, and handling admin and paperwork.

Rentokil is looking for an organised Service Coordinator with strong administrative and communication skills to join the team in Port Hedland on a full-time basis.

The core responsibilities in this role include:

• Organisation and scheduling of regular field service activities
• Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to your line Manager
• Organise installations and jobs for completion within divisional time frames and expectations
• Respond to customer enquiries/complaints on service and where required as well as arrange necessary non-standard service calls
• Deal with all paperwork and administration related to service activities and routing of documents for entry onto Branch Contracts Computer System
• Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
• Provide ongoing reports requested by management in relations to such items as state of service, jobs, customer service history, specific technician productivity and customer retention
• Maintain reporting spreadsheets within timeframes

The ideal candidate will have:

• Excellent phone etiquette
• Strong written and verbal communication skills
• Proficient in Google applications
• Ability to give clear instructions
• Strong collaboration skills
• Strong time management skills
• Previous experience in a similar role, or fast-paced office environment

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Rentokil Initial is one of the largest business services companies in the world. The UK-based company operates in all major economies of Europe, North America, Africa, Asia and Pacific. The company has some 34,000 employees providing a range of support services in over 50 countries worldwide, whilst retaining the agility and characteristics of a local company.

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