General Manager - Operations
Datacom, Australia
Job Description
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (your why)
As General Manager, Operations you’ll provide senior level customer leadership, technical management, knowledge and awareness, and problem-solving capabilities across both Managed and Professional Services operation for one of our key ACT accounts.
Infrastructure operations underpin the client’s business and the services they provide to their customers. As General Manager you will mobilise technical teams ensuring inter-team collaboration and accountability across lines of service supporting client success. You will be a highly motivated, capable and results focused individual who carries influence with peers, team members on the client account and broader Datacom lines of service. You will establish and grow the client relationships ensuring that services provided meet their needs and comply with the terms of the contract.
This is a customer facing role and will therefore need to be Canberra based, and you’ll need to able to be on-site 3 days per week. Please note that at this point, this is an internal only opportunity.
What you’ll do
As General Manager, Operations you will:
- Ensure services are reliable and available, that End Users are satisfied, and our client’s services are secure
- Provide leadership and people management of direct reports and the extended operational teams to ensure the team delivers against outcomes whilst maintaining a positive can-do culture
- Be a senior escalation for customer impacting incidents and support the account team in representing the Technical Services delivered
- Support financial processes to achieve costs within the defined budget
- Support the operational delivery teams in managing resourcing to meet contractual operational support and BAU project delivery
- Support our client to mature and develop ITIL processes and service continuity.
What you’ll bring
This is a critical, senior leadership role where you lead our internal team to successfully deliver to our Managed Services agreement. You’ll bring a strong background in IT services and service management. With experience managing a large team in a complex and busy IT operational environment (methodologies, tools, processes). You’ll be passionate about people, process, efficiency and above all else relationship building.
You’ll be able to work effectively in a dynamic environment, taking ownership of issues with a can-do approach. You will also be comfortable being on call 24 x 7, and working outside of normal business hours when required.
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
Requirements
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