Account Manager
Humanforce, Australia
Job Description
Humanforce is expanding, and we need an exceptional Account Manager to join our team and propel our customer base to new heights!
As an Account Manager at Humanforce, you'll be an advocate, an educator, and a relationship-builder. Your mission will be to empower our existing customers, helping them unlock their full potential and achieve their commercial goals.
In this role, you'll be the bridge between our customers and Humanforce, ensuring they feel valued, connected, and supported. Your genuine empathy and unwavering commitment to their success will be the driving force behind building lasting partnerships.
Join us and become part of a team that's dedicated to customer success. Apply now and let's write the next chapter of Humanforce's growth story together!
About us
We are a global workforce management solution enabling and empowering the deskless workforce. Our cloud-based solution streamlines onboarding, scheduling and time tracking for employees, while helping businesses improve productivity and optimise costs.
Since our founding in 2002, more than 1 million deskless workers have used Humanforce to set their availability to work, bid on and swap shifts, apply for leave and communicate with their peers and managers.
Through our innovative software, we really are changing the world of work.
We are Human. We are Humanforce!
Our approach to flexible work
We’re passionate about people making their own decisions about where and when they work.
Our aim is to facilitate flexible working where possible to support our people to be effective, empowered and productive to achieve both their career and personal goals. Because we recognise working flexibility means different things to different people, we also know flexible working exists in many forms.
Like flexibility to drop off kids? Or maybe early mornings just aren’t your thing! We’re all about that.
We also recognise that everyone is a little different and sometimes you’ll need flexible arrangements that suit your situation. We’ll happily discuss your needs and if we can make it work we will!
About you
An expert at building lasting relationships, you can influence and network within accounts to extract opportunities, issues and concerns.
Commercially minded, you understand the balance between customer needs and commercial objectives and you are confident negotiating that line.
A real team player, you are confident collaborating across a business, working with all sorts of different teams to get outcomes for your customers.
If this sounds like you we’d love to hear from you!
What you’ll do
- Proactively seek new engagements with customers through revenue opportunities, transactional quoting, hardware quoting, and general queries.
- For your SMB MM territory you will strictly manage a sales pipeline, assess territory, and strategically segment and prioritize customers based on opportunities at hand
- Utilise our CRM and other integrated software to effectively manage customer interactions and sales pipeline.
- Take ownership of inbound customer inquiries and provide timely and knowledgeable responses.
- Drive revenue growth by identifying and capitalising on revenue opportunities.
- Build strong and lasting customer relationships through exceptional sales and customer service skills.
- Unleash your sales prowess and take your career to new heights as an Account Manager at Humanforce.
About you
- Software sales guru: You have a proven track record in selling software. Your expertise and experience in this field will be invaluable.
- Customer service fanatic: Providing exceptional customer experiences is ingrained in your DNA. You consistently go above and beyond to ensure customer satisfaction, leaving a lasting impression that sets you apart.
- Interpersonal magician: Your ability to connect, build relationships, and negotiate is second to none. Your natural charm and charisma win people over effortlessly, making you a master at building strong partnerships.
- Organisational powerhouse: Chaos? No problem. You thrive in organised chaos, effortlessly managing multiple tasks and priorities with precision. Your time-management skills are exceptional, ensuring nothing falls through the cracks.
- Bonus points: While not essential, if you have experience selling Workforce Management, Payroll, or HRIS software, we highly regard your expertise. Your knowledge in these areas will be an added advantage!
- Previous entry level sales experience required.
What’s on offer
- A flexible working environment work from the office, work from home, work from the local café you’ll be able to manage your