Senior Product Manager
Datacom, Australia
Job Description
Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
About the Role
As Senior Product Manager you’ll be responsible for leading a team across Australia and New Zealand, along with managing the ongoing development of our Customer Experience amp; Contact Centre suite of products to maximise their growth and value to the business.
Our offices are based in (Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney). We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!
What you’ll do
At the moment, as Senior Product Manager you will be focused on:
- Setting the vision amp; direction of the product(s) in collaboration with the product owner(s) and stakeholders
- Developing and drive the business case for changes to the product offering or its delivery to market to maximise product growth
- Curating the ANZ process stack from Customer to Billing
- Being accountable for overarching financials and setting cost and pricing against benchmarks
- Managing product budgets and continually monitoring actual product performance
- Managing the entire product line life cycle from product discovery amp; research to strategic planning, optimising returns and retiring if required. to tactical activities
- Directing and implementing modifications to the product(s) to maximise product value and growth
- Leading the development of strategic product roadmaps, budgets and learning collateral that are consistent with corporate objectives
- Curating the Go To Market approach and use cases, define and develop collateral for GTM training.
We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.
What you’ll bring
You’ll have extensive product management experience, understand the financial side of things (cost estimation and budget tracking) and be a passionate team leader. You’ll be comfortable managing complex issues and working with large, diverse teams across different countries and lines of business.
Culture and Benefits
Datacom is ones of Australia and New Zealand’s largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.